JOB OVERVIEW: We are seeking a highly motivated and experienced Call Center Operations Manager to join our dynamic team. This position reports directly to the Director of Operations and offers a unique opportunity to play a key role in managing call center activities, optimizing operations, and serving as a crucial link between the call center and engineering departments. This role is a remote position with occasional in-office meetings in Concord NC and travel as needed (up to 10 overnight trips per year).
COMPANY OVERVIEW: Join IDSeal, a leader in identity theft and device protection. We provide cutting-edge solutions to safeguard personal and digital identities using advanced technology. Our mission is to empower and protect individuals in the digital age.
RESPONSIBILITIES:
REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
Job Type: Full-time
Pay: $60,000.00 - $70,000.00 per year
Benefits:
Work Location: Hybrid remote in Concord, NC 28025
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