Clinical Service Representative III - Plastic and Reconstructive Surgery | Washington University in St. Louis Job at Washington University in St. Louis, Saint Louis, MO

RmdDQ2l2TGZydnpxbWVmSWJ1MmxEaGNWbFE9PQ==
  • Washington University in St. Louis
  • Saint Louis, MO

Job Description

Scheduled Hours

40

Position Summary

Position is responsible for providing clinical office support which includes scheduling appointments, verifying insurance benefits and referrals, secretarial duties requiring substantial use of medical terminology and maintains physicianâ™s schedules.

Job Description

Primary Duties & Responsibilities:

  • Leads work processes to ensure appointments are scheduled appropriately in accordance with departmental procedures to include scheduling transactions, scheduling patient interpreters as needed, registration review, referral review, scanning, treatment room preparation, and HIPAA acknowledgement notification and documentation using department-approved monitoring tools.   

  • Ensures all patient My Chart e-mails are sent prior to patient appointment for all visits. 

  • Ensures patientâ™s insurance cards, photo IDs, diagnosis and health history questionnaires and documents are all completed at the time of check-in and all necessary signatures are obtained and ensures all patients have been provided a copy of their After Visit Summary via MyChart or printout.

  • Responsible for processing of co-payments, supply fees, entering clinic deposits, and preparing monthly reports and maintaining historical scanning of EMR's in archives.

  • Backs up manager for modification of providersâ™ schedules, scheduling templates, maintains document scanning and indexing and master schedules according to provider protocols and management direction.     

  • Assists in coordination of training, interoffice activities, auditing work performance, schedules, programs, distribution of policy/procedure changes, and related administrative needs.   

  • Coordinates ordering and monitoring of supplies/inventory, equipment, mail and related operational services as needed.  

  • Serves as backup for staff planned and unplanned absences across locations as needed.  

  • Participates in the establishment and attainment of department goals and objectives.

  • May m anage and participate in QA activities.

  • Performs other duties as assigned.


Working Conditions:

Job Location/Working Conditions

  • Normal office environment
  • Alternative work schedules (Remote work schedule)


Physical Effort

  • Typically sitting at a desk or table
  • Typically standing or walking


Equipment

  • Office equipment

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:

High school diploma or equivalent high school certification or combination of education and/or experience.


Certifications:

The list below may include all acceptable certifications and issuers. More than one credential or certification may be required depending on the role.

Basic Life Support - American Heart Association, Basic Life Support - American Red Cross


Work Experience:

Medical Office Setting (4 Years)


Skills:

Not Applicable


Driver's License:

A driver's license is not required for this position.

More About This Job

Required Qualifications:

  • Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements).

Preferred Qualifications

Education:

Bachelor's degree


Certifications:

No additional certification beyond what is stated in the Required Qualifications section.


Work Experience:

No additional work experience beyond what is stated in the Required Qualifications section.

Skills:

Answering Telephones, Clinical Practice, Computer Literacy, Confidential Data Handling, Confidentiality, Customer Service, Data Entry, Electronic Medical Record (EMR) Systems, Epic EHR, HIPAA Compliance, Leadership Support, Managed Care Operations, Medical Terminology, Microsoft Office, Office Etiquette, Organizing, Patient Scheduling, Prioritization, Time Management

Grade

C08-H

Salary Range

$20.57 - $30.84 / Hourly

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ .

Accommodation

If you are unable to use our online application system and would like an accommodation, please email   CandidateQuestions@wustl.edu   or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal

  • Up to 22 days of vacation, 10 recognized holidays, and sick time.

  • Competitive health insurance packages with priority appointments and lower copays/coinsurance.

  • Take advantage of our free Metro transit U-Pass for eligible employees.

  • WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness

  • Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

  • We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? Weâ™ve got you covered.

  • WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit:

EEO/AA Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the Universityâ™s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.

Diversity Statement

Washington University is dedicated to building a diverse community of individuals who are committed to contributing to an inclusive environment â“ fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.

About Washington University in St. Louis

Washington University in St. Louis, a medium-sized, independent university, is dedicated to challenging its faculty and students alike to seek new knowledge and greater understanding of an ever-changing, multicultural world. The University offers more than 90 programs and almost 1,500 courses leading to bachelor's, master's and doctoral degrees in a broad spectrum of traditional and interdisciplinary fields, with additional opportunities for minor concentrations and individualized programs. The faculty is composed of scholars, scientists, artists and members of the learned professions. They serve society by teaching; by adding to the store of human art, creativity, understanding, and wisdom; and by providing direct services, such as health care.

Connections working at Washington University in St. Louis

Job Tags

Hourly pay, Holiday work, Work experience placement, Remote job,

Similar Jobs

The Ritz-Carlton Yacht Collection

Able Seafarer (Shipboard) Job at The Ritz-Carlton Yacht Collection

Able Seafarer (Shipboard)Department: Nautical Employment Type: Fixed Term Contract Reporting To: First Officer, Second Officer & Bosun Description The Able Seafarer is a rating member of the Nautical Department who performs watch duties on the bridge and assists...

Aronson Advertising Inc.

Content Strategist Job at Aronson Advertising Inc.

 ...automotive clients~Research automotive topics~Use SEO best practices and researched keywords to produce search engine-friendly content~Provide and receive edits/feedback on your work from other writers on the team~Collaborate with others on the digital team to establish... 

Modis

Pega Developer Job at Modis

 ...Akkodis is seeking a Pega Developer for a Contract job with a client in Atlanta, GA (Hybrid). You will be responsible for developing and supporting Pega-based applications to drive innovation in Fulfillment and Servicing Applications. Rate Range: $63/hour to... 

KMM Technologies, Inc.

Sr. QA Tester / Analyst Job at KMM Technologies, Inc.

Reach me on: Email: ****@*****.*** | Tel: (***) ***-**** Position: Sr. QA Tester / Analyst Location: Reston, VA #REMOTE Duration: Long term Job Description : ~ Responsible for maintaining, modifying, and executing testing plans...

The Wolff Company

Accounting Intern - Summer 2025 Job at The Wolff Company

 ...Wolff Company is a leading private equity firm focused on real estate development, investment, and management. With over 70 years of industry...  ...enhance lives and create value. Join us as an Accounting Intern for the summer of 2025 and gain hands-on experience in a dynamic...