Customer Ambassador Job at Coca-Cola Consolidated, Inc., Charlotte, NC

RkFxSGl2ZlFyUFh0bE9iT2FPNnVEUklXa1E9PQ==
  • Coca-Cola Consolidated, Inc.
  • Charlotte, NC

Job Description

Our Secret Ingredient is our Teammates.

We offer great rewards , competitive pay , career advancement and growth opportunities .

Full Time Teammates are also eligible for:

  • Paid Training
  • Paid Time Off plus paid holidays
  • 401(k) with Company matching on a dollar-for-dollar basis
  • Employee Stock Purchase Plan (ESPP)
  • Group Health Insurance – Medical, Dental, Vision & Disability
  • Basic and Supplemental Life Insurance

Job Overview

The primary focus of Customer Connections Hub (CCH) Customer Ambassador – Sales and Support (Inbound and Email) is to maximize the profitability of our clients’ beverage needs through strong relationship building. This role will also leverage the relationship to sell value and close brand, package voids, as well as expand flavor offerings, and influence myCoke (self-service online ordering portal) engagement and active adoption. Additionally, this position will require cross-collaboration within the organization. A successful Customer Ambassador – Sales and Support develops a partnership with our internal teammates and external customers to help maintain and grow market share, as well as our competitive advantage. This is accomplished through key activities like Sales and Marketing Campaigns (Calls, Emails, and Chats), Customer Engagement Initiatives including myCoke activities, and Sales and Support Services for Existing Customers.

Duties & Responsibilities

  • Seeks to sustain and grow customer beverage portfolio and prescribed sales goals through identifying beverage gaps and opportunities, and focusing on customer needs-based selling and promotional activities; including sales, support, and customer engagement activities (primarily focusing on myCoke), works to increase sales and the development of customer accounts through value-added conversation, relationship building, and understanding customer needs across various lines of business needs (including outbound campaigns, incoming calls, chats, and emails)
  • Identifies and finds resolutions for customer issues; finds diplomatic ways to de-escalate those issues and resolve situations effectively for both internal and external customers
  • Focuses on customer engagement, centered around enhancing and addressing myCoke (ordering and technology platform) adoption and ordering behaviors. Provides general sales support including troubleshooting, answering questions, resolving issues, technical support, etc.
  • Develops relationships with local field teams (sales and operations), delivery, and equipment services support team members to effectively serve customers and meet business needs

Knowledge, Skills, & Abilities

  • Excellent written and verbal communication skills with the ability to influence others required
  • Ability to demonstrate appropriate business etiquette and emotional intelligence
  • Advanced problem-solving skills
  • Strong planning and organizational skills
  • Has advanced computer literacy with demonstrated experience keyboarding (speed and accuracy), as well as MS Office Suite
  • Preferred sales experience and/or high business acumen supporting B2B
  • This position interacts with customers, internal teammates, business partners, and various members of CCCI leadership

Minimum Qualifications

  • High school diploma or GED
  • Knowledge acquired through 1 to up to 3 years of work experience

Work Environment

Office Environment

As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.

Job Tags

Holiday work, Full time, Work experience placement, Local area,

Similar Jobs

JURISolutions

Senior Paralegal Job at JURISolutions

JURISolutions Legal (JSL) is partnering with one of our government clients to hire a Senior Paralegal located in downtown Los Angeles,...  ...Equal Opportunity Employer, including disability and protected veteran status. Employment Type: Contractor Salary: $ 36.00 Per Hour

OReilly Auto

Class A Experienced Route Drivers - CDL A and B with Hazmat Endorsement Job Job at OReilly Auto

Class A Experienced Route Drivers - CDL A and B with Hazmat Endorsement Job Start your career at O'Reilly in August and you could earn an extra $3,000!Do you like being valued, appreciated, and part of a team? If so, you need to come drive at the O! We offer one of... 

Telus Digital

Call Center Operations Manager Job at Telus Digital

 ...losing site of the details, or of the people who manage them. Based on prior experience at various levels in a fast paced contact center environment, the candidate will be an expert...  ...Experience Experience as a leader in a call center environment TELUS Values:... 

Vestal Corporation

Senior electrical designer Job at Vestal Corporation

 ...with Vestal Corporation. JOB SUMMARY: The Senior Electrical Designer will develop and prepare electrical drawings using AutoCAD,...  ...conceptual or detailed electrical designs in power distribution, lighting, low voltage systems instrumentation, and controls for a variety... 

University of Alaska Fairbanks

Art Model (Nude and Clothed) Job at University of Alaska Fairbanks

 ...The UAA College of Arts & Sciences, Department of Art, is recruiting for both clothed and nude art models for the 2024-2025 Academic Year. All shapes and sizes are encouraged to apply! Please indicate in your application which type of sessions you wish to be considered...