Customer Ambassador Job at Coca-Cola Consolidated, Inc., Charlotte, NC

RkFxSGl2ZlFyUFh0bE9iT2FPNnVEUklXa1E9PQ==
  • Coca-Cola Consolidated, Inc.
  • Charlotte, NC

Job Description

Our Secret Ingredient is our Teammates.

We offer great rewards , competitive pay , career advancement and growth opportunities .

Full Time Teammates are also eligible for:

  • Paid Training
  • Paid Time Off plus paid holidays
  • 401(k) with Company matching on a dollar-for-dollar basis
  • Employee Stock Purchase Plan (ESPP)
  • Group Health Insurance – Medical, Dental, Vision & Disability
  • Basic and Supplemental Life Insurance

Job Overview

The primary focus of Customer Connections Hub (CCH) Customer Ambassador – Sales and Support (Inbound and Email) is to maximize the profitability of our clients’ beverage needs through strong relationship building. This role will also leverage the relationship to sell value and close brand, package voids, as well as expand flavor offerings, and influence myCoke (self-service online ordering portal) engagement and active adoption. Additionally, this position will require cross-collaboration within the organization. A successful Customer Ambassador – Sales and Support develops a partnership with our internal teammates and external customers to help maintain and grow market share, as well as our competitive advantage. This is accomplished through key activities like Sales and Marketing Campaigns (Calls, Emails, and Chats), Customer Engagement Initiatives including myCoke activities, and Sales and Support Services for Existing Customers.

Duties & Responsibilities

  • Seeks to sustain and grow customer beverage portfolio and prescribed sales goals through identifying beverage gaps and opportunities, and focusing on customer needs-based selling and promotional activities; including sales, support, and customer engagement activities (primarily focusing on myCoke), works to increase sales and the development of customer accounts through value-added conversation, relationship building, and understanding customer needs across various lines of business needs (including outbound campaigns, incoming calls, chats, and emails)
  • Identifies and finds resolutions for customer issues; finds diplomatic ways to de-escalate those issues and resolve situations effectively for both internal and external customers
  • Focuses on customer engagement, centered around enhancing and addressing myCoke (ordering and technology platform) adoption and ordering behaviors. Provides general sales support including troubleshooting, answering questions, resolving issues, technical support, etc.
  • Develops relationships with local field teams (sales and operations), delivery, and equipment services support team members to effectively serve customers and meet business needs

Knowledge, Skills, & Abilities

  • Excellent written and verbal communication skills with the ability to influence others required
  • Ability to demonstrate appropriate business etiquette and emotional intelligence
  • Advanced problem-solving skills
  • Strong planning and organizational skills
  • Has advanced computer literacy with demonstrated experience keyboarding (speed and accuracy), as well as MS Office Suite
  • Preferred sales experience and/or high business acumen supporting B2B
  • This position interacts with customers, internal teammates, business partners, and various members of CCCI leadership

Minimum Qualifications

  • High school diploma or GED
  • Knowledge acquired through 1 to up to 3 years of work experience

Work Environment

Office Environment

As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.

Job Tags

Holiday work, Full time, Work experience placement, Local area,

Similar Jobs

Intermountain Express Transport, Inc.

Box Truck Delivery Driver Job at Intermountain Express Transport, Inc.

 ...As a driver for Intermountain Express our drivers will spend their time driving a route solo to pick up loose freight ( median freight...  ...through Friday Job. The equipment being used is a 24'-26' box truck. Although these trucks do not require a CDL, they do require experience... 

Warman O’Brien

SME Process Engineer (Part Time) Job at Warman O’Brien

 ...radiation and send it back to Argenta, that then goes into 25kilo bags and each in a 1ftx1ft box for example. Neither Argenta or the outsourced firm are struggling to work out who puts together the exact configuration of the box and why.To fireproof the timeline, need... 

Chapman Tucson Market

Pre-owned Automotive Sales Representative Job at Chapman Tucson Market

Chapman Automotive is looking for Pre-Owned Sales Representatives to join our team at Chapman 22nd St. Value Center, where we specialize...  ...an in-house Training team dedicated to your success; offering online and in-store training programs with our manufacturers.What We... 

FIVE STAR SOLUTIONS LLC

Human Resources Generalist Job at FIVE STAR SOLUTIONS LLC

 ...Five Star Solutions LLC is looking for a Human Resource Generalist to join our team.The Human Resource Generalist is responsible for various functions of the Human Resource department, including talent, compensation, benefits, leave, reporting, and administration of company... 

Murray State University

Instructor/Assistant Professor, Exercise Science | Murray State University Job at Murray State University

 ...instructor in the School of Nursing and Health Professions. Instructional responsibilities will support the undergraduate degree in exercise science. The successful candidate should possess strengths in the following areas including but not limited to: exercise testing,...