As a Healthcare Customer Service Expert, you will be the first point of contact for patients needing home healthcare services. Typical phone calls range from interactions with customers who need basic information or to help those with more complex requests.
In this role, you will work in a remote high-volume call center environment and receive/respond to approx. 60-65 incoming calls per day from providers, referral sources and patients. You will collect clinical and demographic information and enter it into our Advanced Psychiatry Associates portal. Hiring for multiple positions! Location 100% Remote Hourly Rate - $21.50/hr - $23.50/hr + Monthly Bonus Incentive opportunity Training & Nesting Period 4 to 6 Weeks Training & Nesting Hours Monday Friday 9:00am 5:30pm EST Available Shift After Training & Nesting: Monday - Friday, 11:30AM - 8:00PM EST This role is for you if:
Advanced Psychiatry Associates is a full-service psychiatric facility
that offers a wide range of mental health services. Individuals who live
in Northern and Southern California are encouraged to visit one of our
facilities and talk to the staff to discover what treatment options may
be available to them. The staff at the facility offer genetic testing,
medication management, psychotherapy, and counseling services to all of
their patients. Treatment options for anxiety, depression, bipolar
disorder, and ADD/ADHD are also available. The professional staff have
many years of experience and are capable of providing each patient with
the highest quality of individualized care to ensure they can live life
to the fullest and maintain the quality of life they desire.
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