Healthcare Customer Service Expert - Remote Job at Tribe Staffing, LLC., Smithfield, PA

RVFDRWovdlVwL0hzbmV6UGJPNmxEQlVVa2c9PQ==
  • Tribe Staffing, LLC.
  • Smithfield, PA

Job Description

As a Healthcare Customer Service Expert, you will be the first point of contact for patients needing home healthcare services. Typical phone calls range from interactions with customers who need basic information or to help those with more complex requests.

In this role, you will work in a remote high-volume call center environment and receive/respond to approx. 60-65 incoming calls per day from providers, referral sources and patients. You will collect clinical and demographic information and enter it into our CareCentrix portal.

Hiring for multiple positions!

Location - 100% Remote
Start Date - Monday, February 10th 2025
Hourly Rate - $17.50/hr. + Monthly Bonus Incentive opportunity
Training & Nesting Period - 4 to 6 Weeks
Training & Nesting Hours - Monday - Friday 9:00am - 5:30pm EST
Available Shift After Training & Nesting: Monday - Friday, 8:30AM- 5:00PM EST

Responsibilities:
This role is for you if:
You can demonstrate excellent empathy and the patience to deal with difficult callers or complex requests.
You have strong attention to detail.
You can comply with all company policies, including HIPAA/PHI.
You strive to meet/exceed individual performance goals in the areas of: Call Quality, Attendance, Adherence, and other Contact Center objectives.
You are fun to work with! We are looking for team members who bring joy to the work they do.

Qualifications:
High School Diploma or GED.
Minimum 2 years Customer Service experience in a call center environment.
Minimum 1 year of experience working in the healthcare or medical industry with medical terminology.
Ability to navigate dual monitors and multiple applications.
Intermediate keyboarding abilities (at least 30 WPM, data entry while active listening).
Search Engine abilities (for example: use the mouse to click, troubleshooting, opening a browser, using a search engine, bookmarking a site, and navigating the use of back/forward buttons).
Basic PC skills working with Microsoft Office including Word and Excel Spreadsheets, Outlook and Microsoft Teams to communicate and attend/schedule meetings.

Job Types: Full-time, Part-time, Contract, Internship

Job Types: Full-time, Part-time, Contract, Internship

Pay: $39.00 - $52.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Vision insurance

All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, gender expression, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Employment Type: Full-Time
Salary: $ 30.00 50.00 Per Hour

Job Tags

Hourly pay, Full time, Contract work, Part time, Internship, Local area, Remote job, Shift work, Monday to Friday,

Similar Jobs

ETS Dental

Dentist Job at ETS Dental

 ...relationships with your patients? Do you have a passion for comprehensive dentistry? Then this could be a great match for you. Associate Dentist Job Details: ~90% Fee for Service , out-of-network patient base ~ Take over a busy schedule of existing patients as the owner... 

Crown Cork & Seal USA, Inc.

Electrician Job at Crown Cork & Seal USA, Inc.

About Crown:CROWN Cork & Seal USA, Inc., a wholly owned company of Crown Holdings, Inc. is a global leader in the design, manufacture and sale of packaging products for consumer goods. At Crown, we are passionate about helping our customers build their brands and connect...

Tekaccel, Inc

Slack developer Job at Tekaccel, Inc

 ...Please send your resumes to Pratap (at) tekaccel (dot) com Role: Slack Developer Location Santa Clara (preferred), Austin, Irvine Day1 onsite role Job Description: We seek an experienced Senior Slack Developer to design, implement, and optimize... 

MassMedia Marketing, Advertising, PR

Senior social media content strategist Job at MassMedia Marketing, Advertising, PR

 ...We are a fast-growing, results-driven organization dedicated to creating impactful, innovative, and inspiring social media strategies that elevate brands and drive meaningful engagement. Our mission is to empower our clients by crafting compelling narratives that foster... 

John Muir Health

RN - WCMC Emergency Services - Part Time - 12 Hour - Nights Job at John Muir Health

 ...Rhythm Test - Must Pass at time of hire (Required if hired after 11/15/2018) Required* NIHSS National Institute of Health Stroke Scale...  ...eligible for overtime) under the level of Manager are listed as hourly for compensation purposes on this posting. The work shift will...