Job Description
**Join Our Team as a Hospitality Services Vacation Planner!**
**Compensation and Benefits:**
- Salary: $15.00 per hour + Commission
- Health, Vision, and Dental Insurance
- 401(k) with Employer Matching
- Employee Assistance Program
- Annual Paid Time Off
- Birthday Off PTO Benefit
- Paid Holidays
- Mileage Reimbursement
- Professional Development Reimbursement
**Why Work With Us?**
We are a well-established, family-owned business that has proudly served our community since 1977. Our culture is centered around continuous improvement and putting people first. Plus, working just a block from the beach is a fantastic perk!
**Job Summary:**
As a Hospitality Services Vacation Planner, your main goal will be to maximize reservations through effective selling techniques. We are looking for a friendly, self-motivated, and detail-oriented individual who is passionate about providing exceptional customer service.
**Key Responsibilities:**
- Book new reservations and modify existing ones using NAVIS CRM and Escapia.
- Provide customers with property options and information through phone, email, web-based chat, and follow-up outreach.
- Assist and respond to guests with existing reservations via phone and email.
- Answer calls and emails professionally and clearly.
- Maintain up-to-date guest profile information for current and potential customers.
- Offer concierge services, sharing knowledge about local restaurants, directions, and entertainment options.
- Complete general office duties, including organizing mailings and guest arrival packets, and maintaining tidy personal and shared spaces.
- Deliver outstanding customer service and manage first impressions for all guests, owners, and vendors in the front lobby.
- Check guests in and out, assist with booking reservations, upsell packages and add-ons, and provide information about local attractions and services.
- Collaborate with other departments to address inquiries and resolve customer issues.
- Support all departments and outside vendors as needed.
- Strive to exceed customer expectations and expand our client base through effective management of daily correspondence and operational tasks.
- Complete shared departmental tasks as assigned.
- Treat all prospective guests, current guests, and team members with the utmost courtesy and professionalism at all times.
- Perform other duties as assigned.
**Work Schedule:**
This position requires a Tuesday to Saturday work schedule, with Sundays and Mondays off. There is potential for hybrid remote work up to 2 days per week.
**We Value Your Experience:**
We understand that candidates bring a wealth of experience and talent beyond just the technical requirements of a job. If your background aligns with what we're looking for, we encourage you to apply!
**Equal Opportunity Employer:**
We are proud to be an Equal Opportunity Employer and do not discriminate based on race, color, religion, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state or federal laws.
Employment Type: Full-Time
Salary: $ 15.00 Per Hour
Job Tags
Hourly pay, Holiday work, Full time, Local area, Sunday, Saturday, 2 days per week,