Job Description

Refined is looking for a Partner Manager

Join Refined as a Partner Manager and Elevate Our Global Network!

Location: Malmö, Sweden / Helsinki, Finland / Remote within Europe

Refined is on the lookout for an ambitious and creative Partner Manager to drive our partner strategy and build meaningful relationships with our global network of Atlassian Solution Partners. With the majority of our sales powered by partners, this role places you at the very heart of our go-to-market efforts.

If you’re energized by collaboration, thrive on innovation, and excel at turning strategic plans into tangible outcomes, we’d love to meet you!

Your Role and Impact

As a Partner Manager, you’ll:

• Drive Revenue Growth : Cultivate strong relationships with our partners to achieve and exceed partner sales quotas.
• Recruit and Onboard New Partners : Expand our partner network by identifying and onboarding new Atlassian Solution Partners.
• Enable Partners for Success : Lead onboarding, training, and enablement initiatives, ensuring partners are equipped to sell and work with Refined’s products effectively.
• Collaborate on Campaigns : Work closely with the Marketing team on joint campaigns and events to drive partner success and enhance customer engagement.
• Define Goals and Track Progress : Negotiate agreements, set targets, and track partner performance with a focus on delivering mutual success.
• Shape Our Partner Program : Contribute to the development of scalable partner programs, resources, and tools to strengthen our global presence.

Who You’ll Work With

You’ll collaborate with cross-functional teams, including:

• Marketing : Drive joint marketing initiatives and partner outreach.
• Sales and Customer Success : Align partner efforts with sales strategies and ensure customer satisfaction.
• Product Teams : Be the voice of the partners internally, sharing feedback to improve products and experiences.
• Pre-sales : Tailor partner enablement strategies to meet specific needs and opportunities.

Your goals and milestones in the first year:

In 3 months:

• Acquire a comprehensive understanding of Refined’s products, partner ecosystem, and the Atlassian Marketplace.
• Build strong relationships internally with cross-functional teams and begin engaging with key partners.

In 6 months:

• Take full ownership of assigned partner relationships, managing all aspects of technical, business, marketing, and sales collaboration.
• Contribute to team KPIs and company OKRs related to partner management by driving impactful engagement initiatives and maintaining alignment with strategic goals.

In 12 months:

• Demonstrate consistent performance in managing partner relationships by ensuring structured collaboration across all key areas.

What we’re looking for

Ideal candidates are:

• Experienced: You’ve spent 3+ years in partner management, sales, or customer success, and you know how to navigate these spaces like a pro.
• A Great Communicator: Building relationships comes naturally to you. You’re approachable, personable, and genuinely enjoy working with people.
• Analytical and Structured : You're skilled at connecting the dots between strategy and execution. KPIs don’t intimidate you—they motivate you. You love tracking progress and seeing the tangible impact of your work.
• Tech-Savvy: Tools like Jira, Confluence, and HubSpot feel like second nature to you. You’re always ready to embrace new tech that makes life (and work) more efficient.
• A Problem Solver: You thrive on tackling challenges for customers and partners, always looking for ways to create win-win solutions and drive growth.
• Adaptable and Collaborative: Managing multiple relationships across regions? No problem. You’re a team player who can work seamlessly with colleagues, no matter where they’re based.
• Mobile: You’re open to hitting the road (or hopping on a plane) to attend partner events and conferences worldwide.

Bonus Points for:

• Familiarity within the Atlassian ecosystem, Atlassian Marketplace and SaaS business models.

Ready to shape the future of our partner ecosystem and make an impact? Apply now and let’s make it happen together!

About Refined

We've taken the lead as a premier site-builder for Atlassian Confluence and Jira , transforming these essential tools into custom, user-friendly sites that resonate with users worldwide . Established in 2009 with a mission to enhance digital collaboration, Refined has grown to serve over 5,000 organizations across 100 countries, showcasing our solid financial health and expansive global reach. Read more about our journey from Dennis, who's been with us for 13 years>>

Looking ahead, our vision is clear: to continually innovate and evolve our products , ensuring they meet the dynamic needs of our diverse clientele while expanding our footprint globally . We are committed to delivering top-notch solutions that empower businesses to succeed in an ever-changing digital landscape.

Our company culture sets us apart, marked by a flat hierarchy and an environment where every voice is valued. Openness and freedom are cherished, encouraging each team member to stretch beyond their job title and explore new solutions. We prioritize growth, not just in our products but in our people, fostering a spirit of innovation and deep customer care . You will be part of a team where your contributions truly make a difference .

Why Join Refined?

We are a company of people who know their competence and are not afraid to speak their minds. We are passionate people who want to make our time at work count, so we can go home proud of our workday.

We put our money where our values are:

• We support The Hunger Project, Cool Earth, and Ol Pejeta Conservancy.
• We invest in sustainable initiatives to combat climate change and drive green growth. This includes Trine’s solar energy projects.
• We are proud participants of Pledge 1%. We donate 1% of our profits and products to charities and non-profits worldwide. We choose two charities each year, pitched and voted on by all employees.

Benefits and practical information

• Location: hybrid/remote: We are open to applicants across the EU. Work from our Malmö or Helsinki office, or remote.Collaborate with a diverse team spread across locations, including Finland, Brazil, New York, Croatia, The Netherlands, and Portugal.
• Benefits : We prioritize work-life balance with flexible working hours and flextime. Enjoy health and wellness perks such as a wellness allowance, access to occupational healthcare, and dedicated time for exercise. We also support continuous learning with a dedicated weekly learning period and a budget for your professional development.
• Tools and equipment : You'll be equipped with top-quality tools, including a Macbook Pro, premium headphones, and an additional screen if needed, ensuring you have everything necessary to excel in your role.

Application instructions

To apply, please submit your application by following the link provided. Ensure your application is submitted by February 16 2025 . We encourage early applications as we review them on a rolling basis.

For any questions, reach out t o Chloe Nauta, Head of People, at chloe.nauta@refined.com . Chloe will be your primary contact throughout the recruitment process.

After submitting your application, here’s what to expect:

1. Fill out a pre-screening logic and personality test via Alva Labs.
2. The next steps include an introductory call and two interviews focusing on competence and cultural fit.
3. Finally, if we believe it’s a good match both ways, we’ll give you an offer.

We look forward to your application and potentially welcoming you to Refined!

We started Refined in 2009 with a simple idea: Enterprise software doesn’t have to be boring. Since then, Refined has evolved from a handy theming tool into a full-fledged site builder, helping more than 5,000 companies worldwide transform their Atlassian Confluence and Jira instances into beautiful, branded sites users love.

Tick some of our boxes but not all? We hire ambitious, down-to-earth, solution-oriented people who thrive in collaborative settings. We think empathy and curiosity say as much about a candidate as university credentials, and we weigh ambition as high as we do talent. We believe that the best work happens when people put their heads together without ego or pretense to arrive at clever solutions, so we look for people who have a demonstrated history of getting stuff done. Sound like you? Please apply and let us see if you could be a match.

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