Job Description

International SOS delivers customized medical and security risk management and wellbeing solutions to enable our clients to operate safely and effectively in environments far from home. Founded in 1984, we operate in 92 countries providing integrated medical solutions to organizations with international operations. Our innovative technology and medical and security expertise focus on prevention, offering real-time, actionable insights and on-the-ground quality delivery. We provide clinical services to include “hands on” direct care at over 800 sites around the world, many of which include inpatient clinical care capabilities. With 12,000 staff (including 5,200 medical and behavioral health providers) our services include the design, deployment, and operation of healthcare solutions including freestanding surgical facilities in remote and austere environments, telemedicine consultation through a wide range of virtual modalities, referrals to a global network of more than 100,000 vetted providers, and global aeromedical evacuation. Within our portfolio of companies, International SOS, headquartered in Houston, Texas provides contracted healthcare support to Government defense and civil agencies and government contractors, including support to military exercises and operations, diplomatic missions, natural disasters, and refugee care.

Job Description

This Position is Contingent on Contract Award.  

International SOS is looking for qualified individuals to provide project management for The Navy Fleet and Family Support Program (FFSP) leadership. The FFSP serves active duty members of the Navy, Marine Corps, Army, and Air Force plus their eligible family members; active duty members of foreign military services who are stationed in the area; reserve military personnel and their family members when they are eligible for military medical care, military members designated as severely wounded, ill and injured and their identified caretakers and, on a space available basis, military retirees and their family members and widows, eligible family members of military decedents and other groups as directed and authorized by higher authorities in response to special circumstances. 

The Project Manager is the key operational enabler supporting the clinical team in the delivery of the capability set out within the contract. The role is the key practical interface in the provision of personnel, logistic and operational integration. This role works in close collaboration with other program leadership to lead the management team to ensure the highest level of services are delivered to the client within the contractual and legal requirements.

Key Responsibilities:

• Responsible for the overall contract management of the U.S. Navy’s Fleet and Family Support Program to include the administration, conduct and performance of assigned staff.
• Assess effectiveness of FFSP Family Readiness program contract execution.
• Identify challenges and solutions in program execution. Recommend adjustment to programs or changes to policy and procedures to increase efficiency and effectiveness of FFSP Family Readiness Programs.
• Analyze data gathered, prepare reports and provide briefings of recommendations.
• Provide program guidance for the delivery of services for Family Readiness Programs throughout the Fleet and Family Support Program (FFSP).
• Continually research and analyze new or best management practices for application to programs or operations. Identify best practices for program delivery and program implementation to ensure the program is current and relevant. 
• Plan, coordinate, organize, and develop program implementation guidance for Family Readiness Programs that are designed to enhance the effective use of total resources in the operation of FFSP activities. Oversee the contract’s training plan.
• Submitting project deliverables and ensuring that they adhere to quality standards.
• Provide status reports by gathering, analyzing, and summarizing relevant information. 
• Establishing effective project communication plans and ensuring their execution. 
• Facilitating contract change requests to ensure that all parties are informed of the impacts on schedule and budget. 
• Ensuring that all Standard Operating Procedures (SOPs) and Policies are implemented and followed by all staff. 
• Identifying and developing new opportunities with clients. 
• Obtaining customer acceptance of project deliverables while managing customer satisfaction within project transition periods. 
• Assist Director of Clinical Operations in developing yearly budgets. 
• Participate in the development, implementation, maintenance, and evaluation of Family Readiness Programs when requested. 
• Perform a wide range of program analysis activities on Cross-Functional Team working groups to identify and rectify systemic/programmatic issues.

This list is non-exhaustive, and the role holder may be required to undertake additional duties that are not specifically listed above. 

Quality Assurance: 

• Responsible for the overall contract quality of the of world-wide U.S. Navy FFSP. 

Qualifications

Required Skills and Knowledge: 

• Educational requirements include a bachelor’s degree in a related field or a combination of education and experience equivalent to a bachelor’s degree, OR six years equivalent experience in a related field. PMP preferred but not required. 
• Knowledge of relevant DOD, federal and state laws and regulations; pertinent laws, regulations, and relevant policies related to FFSP Family Readiness programs, operations and service delivery. 
• Knowledge of qualitative and quantitative techniques for measuring effectiveness, efficiency, and productivity of assigned programs. 
• Skill in developing new procedures and approaches to identify and resolve significant issues and problems. 
• Must have the ability to prepare and conduct management briefings to communicate recommendations to supervisory authority. 
• Working knowledge of Microsoft 365. 
• Individual should be detail-oriented, self-motivated and able to work autonomously. 

Required Work Experience: 

• Demonstrated experience providing project management services is required. Large project management is preferred. 
• Demonstrable experience of leading a large team. 
• Excellent planning, organizational and accuracy/attention to detail skills. 
• Project Managers shall possess a broad range of specialized work experience including working with large organizations, support programs, data systems, as well as a basic understanding of FFSP family programs and military or civilian social service agencies programs.
• Strong oral and written communication, assessment, data management, and advocacy skills are required. Excellent planning and organizing skills. Working knowledge of project management tools. 
• Knowledge of the FFSMIS system is desired but not required. 
• As this is worldwide program, a valid U.S. passport is needed for any overseas required travel. 

Additional Information

Pay range is based on several factors and may vary in addition to a full range of medical, financial, and/or other benefits. Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and alignment with geographical market data.

Benefits – Full-time positions are eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional benefits include a 401k plan paid time off and an annual bonus. International SOS Government Medical Services complies with all federal, state, and local minimum wage laws. 

International SOS Government Medical Services is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with the applicable federal, state and local laws. 

International SOS Government Medical Services is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws.

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