PMP Certification (Required) / 25- 50%travel may be required depending on customer requirements.
The Project Manager provides management, direction and coordination for various projects and activities associated with the deployment, implementation, and maintenance of Spok products to new and existing customers. This role acts as a customer-advocate and a trusted advisor for long term engagement and success for our customers in each project.
Essential Duties and Responsibilities
>Manages multiple, complex assigned projects through successful completion.
>Guides, mentors, and evaluates internal project team performance within project guidelines.
>Manages customer relationships for successful software adoption and project progress.
>Manages through complex problems with internal project resources and customer partners.
>Evaluates team performance and provides feedback to various internal departments on challenges and successes of the assigned project.
>Communicates with various Spok departments regarding their roles and performance requirements.
>Directs and performs follow up as necessary to complete projects and elicit customer satisfaction.
>Communicates with customers as primary contact regarding upgrade process, progress, and completion.
>Communicates with different levels of management including C-Suite stakeholders internal and external.
>Collaboratively works and communicates cross-departmentally for customer resolution.
>Creates and maintains process, standards, and upgrade documentation.
>Maintains and evaluates project plans and related documentation to ensure highest level of customer response.
>Using Microsoft Project and other tools – creates detailed timelines, agendas, and meeting recaps.
>Develops and maintains risk and issue logs for organizational lessons learned.
>Adheres to the Spok Gold Standard for Implementations.
>Evaluates and reports project outcomes, customer satisfaction and customer concerns.
>Reports project status, schedules, issues, resolutions, and completions.
>Maintains accurate forecasting for project closures.
>Presents project statuses to key executive stakeholders.
Required Education, Skills and Experience
Bachelor’s degree from a four-year college or university
5+ years project management experience in delivery of enterprise solutions
PMP Certification (Active)
25-50% travel may be required depending on customer requirements.
>Experience working with Healthcare IT (enterprise solutions)
>Experience with clinical workflows
>Experience working with clinical users/stakeholders
>Customer advocate and trusted advisor mindset
>MS Office Suite
>Microsoft Project
Preferred
>Experience managing large, complex multi-year healthcare IT engagements
>Relationship management at the healthcare IT leadership level (Director level, C-suite)
>Project Management Office (PMO) experience
>Lean/Six Sigma Yellow Belt/Green Belt equivalent skills
Spok, Inc., a wholly owned subsidiary of Spok Holdings, Inc. (NASDAQ: SPOK), headquartered in Plano, Texas is proud to be a global leader in healthcare communications. We deliver clinical information to care teams when and where it matters most to improve patient outcomes. Top hospitals rely on the Spok Care Connect® platform to enhance workflows for clinicians and support administrative compliance. Our customers send over 70 million messages each month through their Spok® solutions. Spok enables smarter, faster clinical communication. Spok is a trademark of Spok Holdings, Inc. Spok Mobile and Spok Care Connect are trademarks of Spok, Inc. At Spok, Inc., we provide equal opportunity to all employees and applicants without regard to race, color, creed, religion, national origin, gender, sexual orientation, age, gender identity, genetic information, disability, protected veteran status, marital status, membership or activity in a local human rights commission, status with regard to public assistance or any other protected status or characteristic. Should you have a disability and need assistance or accommodation in the application process, contact Human Resources at 1-800-852-8935
...Customer Service Representative Pay Range: $16.66-$18.00 JPC LLC is a Franchise with Domino's Pizza looking to provide opportunity to new team members who are looking for the FUN job. Develop skills and grow fast within our organization. The opportunities are limitless...
...looking for someone who is proactive, organized, and willing to learn how to deliver the best electrical services to all of our commercial customers throughout Western NC. Benefits~Health insurance~Dental insurance~Vision insurance~Paid vacation time~...
...our 20th year in business and we perform within the top 10% of all Pillar To Post franchises in the U.S. and Canada. Our team of home inspectors based in the Rancho Cucamonga and Upland areas is expanding and we are looking to hire another employee. The ideal candidate...
...Ability to Use Positive Language Active listening skills and ability to offer supportive sales solutions Have an ambitious and creative mindset Skills and Qualifications for a Business Development Representative: Bachelors degree in marketing, management,...
...Akkodis is seeking a Senior Business Analyst for a Contract job with a client in Phoenix, AZ(Remote) . The ideal candidate will have expertise in IronClad CLM and contract management, leading the migration from Icertis, driving automation, and collaborating with...