About the Opportunity
Since 2008, our client has been a trusted partner to the home services industry. They are recognized as the go-to contact center experts for plumbing, HVAC, and electrical companies across the country. By delivering high-quality sales opportunities, they help local service businesses turn every customer interaction into tangible revenue growth.
Now, they’re looking for a skilled and solutions-driven Business Analyst to help streamline processes, optimize communication, and ensure data turns into smarter decisions — all supporting their continued growth and client success.
Job Summary
The Business Analyst reports to our Communications/Support Services area and will be the first dedicated owner of our business analysis and process improvement function. This highly collaborative, cross-functional role works directly with executive leadership on-site at our Scottsdale office while coordinating remotely with our out-of-state development team. The right candidate will thrive on digging into the business, understanding processes firsthand, and building alignment between data, technology, and strategy. This role calls for a proactive leader, expert communicator, strategic planner, and data-driven analyst who can :
Essential Functions
Minimum Required Knowledge & Experience
Technical Skills (Hard Skills)
Interpersonal & Leadership Skills (Soft Skills)
About CallPoint
Since 2008, CallPoint has specialized in supporting the home services industry, working with plumbing, HVAC, and electrical companies nationwide. We are recognized experts in contact center solutions tailored to these businesses' unique needs.
Our mission is to strategically manage inbound calls and customer interactions to help our clients maximize revenue opportunities, all while delivering a level of service that builds trust and long-term loyalty.
Our vision is to be the best contact center partner in the home services industry. We are known for delivering high-quality sales opportunities that drive business growth, financial performance, and professional success for our clients and employees alike.
Employment Disclaimer & Work Policy
*The employer is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected under applicable federal, state, or local laws. We are committed to providing reasonable accommodations in compliance with the Americans with Disabilities Act (ADA). Applicants requiring accommodation during the hiring process should contact talentsuppot@talentquotien.co.
*Employment is at-will and may be terminated by either the employer or employee at any time, with or without cause or notice, except as otherwise provided by law. This job posting does not create an employment contract or guarantee employment for any specified duration.
*This position follows a hybrid work schedule, requiring 3 days per week in the office at our [Scottsdale, AZ] location. Candidates must have a reliable home workspace and internet connection for remote work days.
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