Service Desk Analyst I Job at Alfa Insurance, Montgomery, AL

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  • Alfa Insurance
  • Montgomery, AL

Job Description

Monday – Friday hours vary between 7:00 a.m. – 5:30 p.m. for a 40-hour work week. Periodic travel, weekend support, remote work, and overtime may be required.

Responsibilities

  • Provide first level support for PC, LAN, WAN, printers, AS400, web, mainframe, hardware, and software problems for Home Office, Sales Office, Claims Offices, and some Alfa affiliate offices.
  • Provide excellent customer service and timely resolution to customer issues and problems by following departmental standards for service.
  • Attend technical training courses, if offered, and pass or attempt an exam associated with course.

QUALIFICATIONS

  • Bachelor’s degree or at least 2 years’ work experience preferred.
  • A+ certification or equivalent experience/training preferred.
  • Windows 11 and Microsoft Office knowledge desired.
  • A broad range of network and desktop knowledge is highly desirable.
  • Excellent customer service and problem-solving skills.
  • Strict punctuality and attendance policy are required.

Job Tags

Work experience placement, Home office, Monday to Friday,

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