Job Description
About Can/Am Technologies At Can/Am, we have been creating great software that empowers our clients to provide outstanding service to their customers for over 15 years. Our Teller cashiering software is an industry-leading solution that automates and streamlines cash handling and financial management practices for County, and City governments. Can/Am serves clients across North America, with staff operating in the following locations: Edmonton Alberta and Denver Colorado.
We've built an
engaged team of hard-working and
collaborative people in our U.S. and Canadian locations. Successful Can/Am team members model these values:
- Pursue thoughtful understanding | approaching every situation and person with compassion, seeking to gain insight at a deeper level
- Challenge reality | honestly aspiring to improve with forward-focused ambition
- Engage growth together | cultivating a dynamic environment with opportunities to learn, have fun, and realize full potential
- Spark | igniting joyful experiences and innovative solutions with passion and energy
- Pay it forward | creating lasting value by investing generously in our people, platforms and community
Position Summary Can/Am is looking for a dedicated and thorough Account Manager to provide our existing clients with the fabulous experience they have come to know and appreciate from Can/Am.
Can/Am is a fast-growing company providing amazing service to Local governments through our product and services. You will be a key player in maintaining our 100% retention and referral ratings with our clients working alongside a committed group of professionals.
Qualifications The candidate should be a fast learner with an aptitude for understanding and establishing rapport with clients.
- Bachelor's degree in Business, Marketing, Communications, or a related field.
- Proven experience in account management, sales, client services, or related role(s).
- Excellent verbal and written communication skills; strong interpersonal skills; highly engaging, empathetic, and relational.
- Ability to identify opportunities for upselling and cross-selling; effective negotiation skills.
- Analytical thinking to identify and resolve client issues; decision-making skills.
- Systemic thinking and ability to understand and derive solutions for and alongside clients.
- Strong organizational and multitasking abilities; time management skills.
- Proficiency in CRM software; familiarity with Microsoft Office Suite.
- Ability to understand and address client needs; flexibility to adapt to changing conditions.
- Commitment to ongoing professional development and training; staying updated on industry trends.
- SaaS solution experience (preferred)
- 30% of travel is required.
Key Goals and Success Criteria - Build and maintain strong, long-lasting client relationships through regular proactive communication with Can/Am’s client base.
- Identify opportunities for upselling and cross-selling to drive revenue growth, while ensuring right-fit solutions.
- Coordinate marketing activity with sales and perform product demonstrations.
- Act as the main point of contact for clients, addressing their needs and resolving issues promptly.
- Coordinate with internal teams to ensure timely and successful delivery of solutions.
- Prepare regular reports on account status, including client feedback, project progress, and sales metrics.
- Stay updated on industry trends and competitors to provide clients with relevant insights and recommendations.
- Negotiate/renew contracts and agreements to grow profitability and ensure client satisfaction.
- Receive high client satisfaction scores (CSAT) and positive feedback, administering and tabulating regular Client Satisfaction surveys.
- Efficient resolution of client issues with minimal delays.
- Timely delivery of Quotations/SOWs/Change Orders and solutions according to client needs.
- A challenging, fulfilling career with co-workers who interact within the framework of our values as a small, vibrant team
- A competitive pay scale (Starting at $105,000 annually)
- Generous benefits
- The opportunity to make a real difference in the lives of our clients
If you are qualified for this position and have a passion for providing excellent service to clients , we would love to hear from you!
EOE Statement Can/Am is an Equal Opportunity Employer that does not discriminate on the basis of age, race, sex, religion, national origin, disability, or any other non-merit factor protected by applicable federal, state, and local laws.
Can/Am is committed to working with and providing reasonable accommodation for qualified individuals with disabilities and disabled veterans in our job application process. If you need assistance or accommodation due to a disability, please contact HR@canamtechnologies.com and let us know the nature of your request and your contact information.
Job Tags
Full time, Work at office, Local area,