Job Description

LaSalle Network is excited to partner with a leading customer service organization to find a Bilingual Call Center Representative who will play a key role in delivering exceptional support to clients. This company is known for its commitment to customer satisfaction and collaborative team environment, making it a great place to grow your career.

In this role, you will provide bilingual support (English & Spanish) to customers, handling inquiries, resolving issues, and ensuring a seamless experience. If you are passionate about helping people and thrive in a fast-paced, customer-focused environment, we encourage you to apply!

Bilingual Call Center Representative Responsibilities :

• Provide friendly, professional support to customers by answering inquiries, troubleshooting issues, and offering solutions
• Work quickly and efficiently to resolve concerns, ensuring customer satisfaction and positive experiences
• Assist customers in both languages, ensuring clarity and accuracy in all interactions
• Maintain accurate records of calls, emails, and customer requests in the company’s system
• Work closely with supervisors and team members to improve customer service processes and ensure seamless support
• Maintain high standards for call quality, response times, and customer satisfaction ratings

Bilingual Call Center Representative Requirements :

• Bilingual (English & Spanish Required): Strong verbal and written communication skills in both languages
• 1+ Year of Customer Service Experience: Previous experience in a call center, retail, or hospitality setting preferred
• Excellent Communication & Problem-Solving Skills: Ability to listen actively, empathize, and provide solutions to customer concerns
• Tech-Savvy & Detail-Oriented: Comfortable using Microsoft Office Suite and call center software to document and manage customer interactions
• Ability to Work in a Fast-Paced Environment: Strong multitasking skills and the ability to handle a high call volume efficiently
• Positive & Professional Attitude: A team player who thrives in a customer-focused environment

Bilingual Call Center Representative Benefits :

• Make an Impact: Help customers by providing exceptional service and support
• Collaborative & Supportive Team: Work with a team that values communication and teamwork
• Career Growth Opportunities: Gain valuable experience and advance within a well-established company
• Great Work Environment: Join a company that prioritizes employee satisfaction and professional development

If you are a bilingual customer service professional looking for an exciting opportunity in a call center environment, we encourage you to apply!

Thank you,

Alyssa Lanzon
Project Manager
LaSalle Network

Job Tags

Contract work, Temporary work, Work at office,

Similar Jobs