Call Center Representative Job at JobSmart Consulting, Pittsburgh, PA

RVFDQ2lQRFhyL2JybStQR2FPdWtDQlFUbGc9PQ==
  • JobSmart Consulting
  • Pittsburgh, PA

Job Description

Employment Type:

Contract (Staff Augmentation), with potential for Contract-to-Hire based on performance and client need

Overview:

We are seeking a proactive and compassionate Call Center Representative to support new member onboarding for an innovative digital health and wellness platform focused on improving sleep, metabolic health, and overall well-being. In this role, you’ll play a key part in delivering a smooth and supportive onboarding experience, helping members feel welcomed, informed, and confident using the platform.

Key Responsibilities:

  • Conduct outbound welcome calls to newly enrolled members
  • Provide step-by-step guidance through account setup and platform features
  • Respond to inbound inquiries related to onboarding, app usage, and general support
  • Troubleshoot common technical or access issues
  • Accurately document member interactions in tracking systems
  • Identify and escalate complex issues as needed
  • Collaborate with internal teams to provide feedback on member experience improvements

Qualifications:

  • 1+ years in a call center, customer support, or healthcare service role
  • Excellent verbal and written communication skills
  • Comfortable using mobile apps and digital tools
  • Empathetic, patient, and solutions-oriented
  • Experience in healthcare, wellness, or digital health is a plus
  • Bilingual (Spanish/English) strongly preferred

Job Tags

Remote job, Contract work, Temporary work,

Similar Jobs

Springdale Ice Cream and Beverage

MEAT/WRAPPER Job at Springdale Ice Cream and Beverage

 ...Job Description Prepare and display meat items for sale in accordance with company standards and policies. Wait on customers and provide customer services. Demonstrate the companys leadership behaviors and the core values of respect, honesty, integrity, diversity,... 

Guardian Staffing Solutions

Metal Steel Fabricator - 1st Shift Job at Guardian Staffing Solutions

 ...GSS-010 Position: Metal Steel Fabricator Salary: $18.00/hour Shifts: 1st Shift - 5:30 am - 3:30 pm Job Requirements: Must pass a Pre-Employment Drug Test and Background Check Math Test (Fractions and Measurement Test) Position Overview:... 

Hershey Co.

Mgr Tech Assurance Bluffton Job at Hershey Co.

Posted Date: Aug 6, 2025 Requisition Number: 126006 Job Location: Bluffton, IN Summary: Responsible for facilitation and/or implementation of capital and process improvement projects to resolve equipment problems, save costs, or improve effectiveness. ...

Aramark

Cook - Georgia-Pacific Job at Aramark

Do you love to cook? Are you passionate about food? As a Cook on our team, youll help bring recipes to life while being able to flex your creativity! Surrounded by fresh ingredients and the best equipment, youll be immersed in a world that goes beyond food preparation...

Marriott Orlando Downtown

Barista- Starbucks Job at Marriott Orlando Downtown

Barista Job Responsibilities: Promotes coffee consumption by educating customers; selling coffee and coffee grinding and brewing equipment, accessories, and supplies; preparing and serving a variety of coffee drinks, along with pastries, cookies, and sandwiches.Barista...