Job Description
Title: Case Manager (I-III)
Division: Project 180
Pay Scale: $25.24-$30.62/hour
Program: DMH Program
The Organization
SSG-Project 180 turns lives around through innovative, wraparound services that keep people out of institutions and in their communities. Project 180 is a leader in the forensic treatment space, offering high-quality, specialized treatment programs that serve thousands of justice-involved individuals. Our programs span criminal justice intercepts and include pre-arrest interventions, court-based diversions, jail in-reach, and intensive post-release services. Project 180 operates in partnership with County agencies, including the Department of Mental Health (DMH), the Department of Health Services (DHS), and the Justice, Care and Opportunities Department (JCOD).
The Program
Project 180’s DMH programs provide intensive wraparound, field-based behavioral health services to individuals with significant mental health problems. Clients are served at an intensive outpatient level of care and receive co-occurring services delivered by a multidisciplinary treatment team. Services include, but are not limited to, psychotherapy, case management, medication management, substance counseling, employment, and housing services. Services are provided in partnership with LA County Probation, LA County Department of Mental Health, and LA Superior Court.
The Position
The Case Manager is responsible for providing intensive, wraparound, field-based case management services. Case Managers serve as members of the multidisciplinary treatment team and support the client's treatment objectives and goal of reducing recidivism and/or increasing their independence in the community. A successful Case Manager will actively engage clients in services, supporting them in making progress towards meaningful recovery goals and increasing utilization of community resources. Job title (I-III) to be established based on years of relevant experience.
Essential Functions Provide intensive, wraparound services to support recovery goals
- Actively engage clients in services through the development of strong rapport, consistent contact and use of motivational interviewing. Provide in-reach and outreach services as needed, meeting clients “where they are at” (service location, client’s point of view).
- Provide services to target cornerstones of recovery-oriented care (instilling hope, empowerment, self-responsibility and engaging in meaningful roles). Ensure service delivery is consistent with ethical standards and a harm reduction, strength based, trauma informed framework.
- Develop and maintain knowledge of available community resources. Assess clients level of needs and link clients to community resources. Monitor ongoing participation in services/use of
- resources and facilitate problem solving to target barriers. Accompany clients to linkage appointments, when appropriate.
- Provide individual and group rehabilitation services. Teach prosocial and recovery skills (ie. communication, problem solving, anger management, life skills) for long term stability in the community.
- Engage and collaborate with collaterals (family members, probation, court) as appropriate. Provide appropriate information related to mental health recovery to better support clients. Engage in client advocacy.
Coordinate care with a multidisciplinary treatment team
- Actively contribute to planning and execution of clinical interventions in collaboration with the treatment team. Leverage unique skills and abilities of team members in service delivery.
- Participate in coordinated outreach and engagement efforts with the treatment team.
- Collaborate with external partners (ie DMH, Probation, DPH- SAPC) to ensure high quality, integrated care.
Documentation and Reporting
- Maintain comprehensive case notes in the electronic health record per program guidelines
- Maintain and submit billing records in accordance with SSG guidelines
- Participate in program data collection per program guidelines.
- Adhere to mandated reporting requirements.
Fulfill baseline Project 180 staff expectations.
- Regular attendance required. Holiday or weekend work may be required.
- Maintain and uphold the Agency mission statement, values, policies, procedures, and principles.
- Perform other duties as assigned by the supervisor.
- Maintain active license and/or registrations as applicable (i.e. BBS, CCAPP)
Skills And Abilities - Empathetic, strong communication and relationship-building skills
- Culturally competent: Understands and is sensitive to diverse backgrounds and needs
- Resourceful: Efficiently navigates and utilizes resources available
- Collaborative: Able to work in diverse teams to solve complex issues
- Adaptive to changing circumstances and client needs in a dynamic environment
- Strong critical thinking and problem solving skills, remains calm under pressure.
- Detail-oriented, organized and has strong time management skills.
Minimum Qualifications Required:
- Bachelor's Degree or previous case management experience.
- Case Manager I: Less than 2 years case management experience
- Case Manager II: 2 years case management experience
- Case Manager III: 3 or more years of case management experience
- Experience working with culturally diverse populations.
- Valid CA driver’s license, proof of insurance and own vehicle required. Ability to transport clients in personal vehicle as needed.
- Must not be on any type of legal supervision (probation or parole).
- Verification of Employment Eligibility and Background Check
- Basic computer skills
Preferred:
- Experience working with the forensic and/or dual diagnosed populations. ○
- Experience working on an interdisciplinary team in a mental health or outpatient setting. ○
- Knowledge of and experience with providing trauma informed services. ○
- Spanish speaking
Supervisory Responsibilities None.
Environmental Conditions (Working Conditions) Job duties are to be performed both in office and field settings.
Physical Requirements The employee is expected to move about the worksite throughout the day, which may involve walking, standing, and climbing stairs, or using a mobility device, or similar. The employee is expected to drive, carry a maximum of 20 lbs, listen, and speak in order to complete job requirements.
Mental Requirements The employee must be able to do any/all of the following: perform complex and varied tasks such as synthesizing information and making decisions without immediate supervision; handle routine distractions, interruptions, noise, and uncontrollable changes in priorities/work schedules; interact professionally and diplomatically in high-stress situations; create and follow plans; meet deadlines
Job Tags
Work at office, Immediate start, Trial period,