Job Description

Job Title: Catering Sales Support Representative

Pay Rate: $15/hr plus commission

POSITION SUMMARY AND MISSION:
This position contributes to City Barbeque success by serving our Sales Managers, Wedding Event Specialists, Ops Teams and guests by helping our guests find the perfect meal for their occasion. Answering general questions about our menu, placing B2B orders, processing online orders, entry of quotes/orders on behalf of the Sales Team, handling guest complaints over the phone, providing a first contact for brides planning their wedding and gathering basic order information and making sure it goes to the appropriate market. All the while, working closely with every Ops Team to ensure availability and ease of ordering.

SUMMARY OF KEY RESPONSIBILITIES:

Responsibilities and essential job functions include but are not limited to the following:

• Speak clearly and listen attentively to guests and other employees while maintaining a cheerful and helpful attitude
• Use of proper phone etiquette and phone procedures. 
• Actively place catering orders with guests on the phone using Monkey Media 
• Have a complete understanding of the menu and services that City BBQ Provides so that you may handle all guest questions
• Process orders and quotes on behalf of Sales Managers and Wedding Event Specialists
• Maintain a professional appearance at all times and display a positive and enthusiastic approach to all assignments
• Have the ability to adapt to changing guest call volume levels with a sense of urgency
• Proficient in word processing, Outlook, and spreadsheet software
• Able to take own initiative to communicate appropriately in written and verbal form.
• Ability to multi-task efficiently 
• Reports directly to the Catering Sales Support Manager

JOB DUTIES:

• Job Duties include but are not limited to the following:
• Take incoming phone calls from guests calling for Catering
• Discerning the difference between a Catering order or a store Pick Up 
• Place orders
• Make and relay changes to current orders
• Answer questions
• Make quotes
• Handel guest complaints and escalate when appropriate
• Process orders and quotes on behalf of Sales Managers when assigned
• Process quotes on behalf of Wedding Event Specialists when assigned
• Process all online orders and contact guests with any concerns when assigned
• Process all Catering Rewards points when assigned
• Respond back to Catering Voice Mails when assigned
• Make outbound confirmation calls to all orders when assigned
• Assist in Inside Sales
• Research specific target business types
• Make cold calls/email to establish a client contact
• Will be passed along to Sales Manager 
• Review and respond to all guest, Sales Manager, and Wedding Event Specialist emails with same day turn around
• Work with Ops Teams as needed to ensure order accuracy and availability
• All other duties as assigned

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