Client Support Representative (Entry Level) Job at LMI Richmond, Richmond, VA

SGdPQ2p2TFhwdlBwbk9mTGErdW1EaFVTbGc9PQ==
  • LMI Richmond
  • Richmond, VA

Job Description

The Client Support Representative works on-site at our marketing & promotional events and provides support to the team at our corporate headquarters here in Richmond. We specialize in customer retention and customer acquisitions for our clientele. Our clients span across a wide variety of industries, including home improvement, telecommunications, and green energy.

In this entry-level role, the Client Support Representative will use their eagerness to learn and natural enthusiasm to assist the on-site marketing team with all tasks involved in developing and executing the company’s overall marketing plan.

Responsibilities of the Client Support Representative:

  • Execute marketing plans and operational functions to company standards
  • Participate in product/service knowledge training provided to marketing teams on behalf of management
  • Execute client presentation directives and standards to sales team members
  • Assist customers with any questions they may have in regards to featured client products/services
  • Gain knowledge of the marketing and branding strategy of all new clients the company acquires. Apply knowledge of the product and brand to develop customized marketing strategies for client directives
  • Ensure the highest level of customer service resulting in increased productivity and achieving sales goals
  • Build knowledge of the marketing systems implemented for each client campaign
  • Assist the market manager with any day-to-day administrative support as required

In this role, you will be the face of our company and we expect the highest level of professionalism possible. A self-motivated team player you may be just the person we are looking for. Teamwork, Dependability, Apparent Motivation, and Ethics are an integral part of all positions with us.

Requirements of the Client Support Representative:

  • Leadership experience including the ability to prioritize workloads and meet deadlines in a fast-paced environment
  • Strong problem-solving skills with an understanding of the impact that the Client Services team has on the company
  • Demonstrates initiative and ability to work with minimal supervision
  • Utilize clear verbal and written communications skills
  • Suggest process improvements with continued attention to client and control guidelines

Qualified Candidates Should Possess:

  • High school diploma or general education degree (GED); or a minimum of six months customer service, marketing or related experience
  • Ability to effectively present information to customer, clients and other employees
  • Possess basic mathematical skills
  • Possess basic computer and computer software skills
  • Ability to apply good judgment in dealing with problem-solving and carrying out directives
  • 1-2 years of relevant marketing, customer service experience preferred
  • Excellent written, oral, and listening communication skills
  • Ability to uphold the highest level of confidentiality and professionalism
  • Ability to work in a multi-tasked environment
  • This is an onsite position that requires daily travel to the office. Local candidates with the ability to start in 1-2 weeks are encouraged to apply

#LI-Onsite

Job Tags

Full time, Local area,

Similar Jobs

Translated

Canadian French Contracted Translator Job at Translated

 ...Translated is where technology and humanity meet to create global understanding. Founded in 1999 by a linguist and a computer scientist, we are on a mission to allow everyone to understand and be understood in their own language. We envision a world where people from... 

Children's Law Center

Paralegal Internship (Summer 2026) Job at Children's Law Center

 ...paternity, family offense, and related child protective (abuse or neglect) proceedings in the Family Courts and the Integrated Domestic Violence Parts of the Supreme Court of the State of New York, and in appeals therefrom. CLC represents approximately 5,000 children... 

JPMorgan Chase & Co.

Trade Lifecycle Analyst Job at JPMorgan Chase & Co.

 ...Job Description Join our team at JPMorganChase, where you'll play a crucial role in managing the pre- and post-trading life cycle operations. Your focus on cash movements, funding coordination, and process improvements will be key to enhancing operational efficiency... 

Electra Link Inc

Audio Visual Project Manager Job at Electra Link Inc

 ...Audio Visual Project Manager Job Overview: The Audio Visual (AV) Project Manager is responsible for planning, budgeting, overseeing, and documenting all aspects of AV projects. This role involves working closely with upper management to ensure project scope and... 

Mayo Clinic

Director-Patient Experience Job at Mayo Clinic

 ...World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing...  ...with enterprise collaboration across other MCHS sites), the Director of Patient Experience leads program execution for community and rural medicine...