Contact Center Intake Agent Job at Mike Morse Law Firm, Southfield, MI

RUFHRGovTFRyL0hrbit6SmFldXVEaHNRbFE9PQ==
  • Mike Morse Law Firm
  • Southfield, MI

Job Description

Contact Center Intake Agent Location Remote in Southfield, MI :

Intake Specialist

Michigan's largest plaintiff personal injury firm is looking for a highly motivated and hard-working candidate to fill the position of Intake Specialist.

This position is an excellent opportunity for a highly driven and enthusiastic candidate, who shares our vision, passion, and dedication to serve our customers, quickly, efficiently, and professionally. We offer a great work environment and team approach with opportunity for professional and financial growth.

Job Summary: The Contact Center Intake Agent is a pivotal role responsible for managing incoming calls and inquiries, ensuring a positive customer experience. The ideal candidate possesses contact center experience, the ability to work weekends, excellent time management, and a commitment to teamwork. Preferred qualifications include knowledge of Michigan No-Fault Auto Law, technical proficiency with Salesforce and Zoom softphones, and a reliable home office setup meeting specific requirements.

Key Responsibilities:

  • Customer Interaction:
    • Provide exceptional customer service by addressing inquiries, concerns, and requests.
    • Utilize effective communication skills to ensure a positive customer experience.
    • Enjoy engaging with people and excels in interpersonal communication.
  • Provide empathetic guidance to prospective clients in the initial stages of the legal process, offering support during a challenging period in their lives.
  • Availability:
    • Demonstrate flexibility by being available to work at least one weekend shift.
    • Accommodate variations in work schedules based on business needs.
  • Time Management and Punctuality:
    • Exhibit strong time management skills to prioritize tasks effectively.
    • Ensure punctual and reliable attendance during scheduled shifts.
  • Team Collaboration:
    • Work collaboratively with team members and other departments to resolve customer issues.
    • Contribute to a positive team environment through effective communication and cooperation.
  • Feedback and Improvement:
    • Display a willingness to receive and apply constructive feedback for personal and professional development.
    • Continuously strive for improvement in customer service skills and efficiency.
  • Technical Proficiency:
    • Possess strong computer and technical capabilities.
    • Preferred knowledge of Salesforce and Zoom softphones to enhance job performance.
  • Home Office Requirements:
    • Ensure a reliable internet connection with a minimum download speed of 100 Mbps.
    • Maintain a quiet work environment conducive to effective customer interactions.
    • Use a company-provided headset and a second monitor for enhanced productivity.

Qualifications:

  • Previous experience in a contact center or customer service role.
  • Excellent communication and interpersonal skills.
  • Familiarity with customer service software and technical proficiency.
  • Ability to adapt to a dynamic work environment.
  • High school diploma or equivalent.

This comprehensive outlines the key responsibilities, preferred qualifications, and specific requirements for the Contact Center Intake Agent position, providing a clear understanding of the skills and attributes sought in potential candidates.

Shifts available:

Monday - Friday 3pm - 11:30pm

Tuesday - Saturday 10am - 6:30pm

Sunday - Thursday 8am - 4:30pm

Job Tags

Full time, Home office, Shift work, Weekend work, Sunday, Saturday, Monday to Friday,

Similar Jobs

The Doc Hunters

Pediatric Friendly Dentist - Bridge City, TX Job at The Doc Hunters

 ...General Dentist Opportunity in Bridge City, TX $300,000+ Potential! Gulfside Dental & Orthodontics, led by Dr. Ashley DeMarco and Dr...  ...skills and career. At Gulfside, we care for both adults and pediatric patients and are passionate about creating brighter days and brighter... 

Eagle Fire

Fire Sprinkler Inspector Job at Eagle Fire

 ...About Us: Since 1987, Eagle Fire Inc. has evolved into a best-of-class provider of fire sprinkler systems, fire protection, life...  ...Relocation Assistance JOB DESCRIPTION The Field Technician (Inspector) is responsible for testing, repairing, and inspecting fixed... 

St. Thomas Rheumatology Consultants PLLC

Physician Assistant - Part-time, Rheumatology Job at St. Thomas Rheumatology Consultants PLLC

 ...Part-Time Physician Assistant Rheumatology Clinic Location: Nashville, Tn Position Type: Part-Time Clinic Hours: 8am to 4 pm...  ...weekends or major holidays ~ NO CALL ~1-2 days/weekof telemedicine (work from home)after initial training Benefits:... 

Tarter Farm and Ranch

Environmental, Health, and Safety (EHS) Specialist Job at Tarter Farm and Ranch

 ...Job Title: Environmental, Health, and Safety (EHS) Specialist Location: Department: EHS Reports To: Director of EHS Position...  ...compliance with local, state, and federal environmental and occupational health and safety regulations. Key Responsibilities:... 

Medical Park Diagnostic

OB/GYN - Locum Tenens Coverage Job at Medical Park Diagnostic

We are seeking a qualified OB/GYN for locum tenens coverage at a facility in Thousand Oaks, CA. Responsibilities include providing comprehensive obstetric and gynecological care, performing routine exams, delivering babies, and managing patient concerns. Must be...