Contact Center Intake Agent Job at Mike Morse Law Firm, Southfield, MI

RUFHRGovTFRyL0hrbit6SmFldXVEaHNRbFE9PQ==
  • Mike Morse Law Firm
  • Southfield, MI

Job Description

Contact Center Intake Agent Location Remote in Southfield, MI :

Intake Specialist

Michigan's largest plaintiff personal injury firm is looking for a highly motivated and hard-working candidate to fill the position of Intake Specialist.

This position is an excellent opportunity for a highly driven and enthusiastic candidate, who shares our vision, passion, and dedication to serve our customers, quickly, efficiently, and professionally. We offer a great work environment and team approach with opportunity for professional and financial growth.

Job Summary: The Contact Center Intake Agent is a pivotal role responsible for managing incoming calls and inquiries, ensuring a positive customer experience. The ideal candidate possesses contact center experience, the ability to work weekends, excellent time management, and a commitment to teamwork. Preferred qualifications include knowledge of Michigan No-Fault Auto Law, technical proficiency with Salesforce and Zoom softphones, and a reliable home office setup meeting specific requirements.

Key Responsibilities:

  • Customer Interaction:
    • Provide exceptional customer service by addressing inquiries, concerns, and requests.
    • Utilize effective communication skills to ensure a positive customer experience.
    • Enjoy engaging with people and excels in interpersonal communication.
  • Provide empathetic guidance to prospective clients in the initial stages of the legal process, offering support during a challenging period in their lives.
  • Availability:
    • Demonstrate flexibility by being available to work at least one weekend shift.
    • Accommodate variations in work schedules based on business needs.
  • Time Management and Punctuality:
    • Exhibit strong time management skills to prioritize tasks effectively.
    • Ensure punctual and reliable attendance during scheduled shifts.
  • Team Collaboration:
    • Work collaboratively with team members and other departments to resolve customer issues.
    • Contribute to a positive team environment through effective communication and cooperation.
  • Feedback and Improvement:
    • Display a willingness to receive and apply constructive feedback for personal and professional development.
    • Continuously strive for improvement in customer service skills and efficiency.
  • Technical Proficiency:
    • Possess strong computer and technical capabilities.
    • Preferred knowledge of Salesforce and Zoom softphones to enhance job performance.
  • Home Office Requirements:
    • Ensure a reliable internet connection with a minimum download speed of 100 Mbps.
    • Maintain a quiet work environment conducive to effective customer interactions.
    • Use a company-provided headset and a second monitor for enhanced productivity.

Qualifications:

  • Previous experience in a contact center or customer service role.
  • Excellent communication and interpersonal skills.
  • Familiarity with customer service software and technical proficiency.
  • Ability to adapt to a dynamic work environment.
  • High school diploma or equivalent.

This comprehensive outlines the key responsibilities, preferred qualifications, and specific requirements for the Contact Center Intake Agent position, providing a clear understanding of the skills and attributes sought in potential candidates.

Shifts available:

Monday - Friday 3pm - 11:30pm

Tuesday - Saturday 10am - 6:30pm

Sunday - Thursday 8am - 4:30pm

Job Tags

Full time, Home office, Shift work, Weekend work, Sunday, Saturday, Monday to Friday,

Similar Jobs

Texas Hotel Management

Shuttle Driver (Part-Time, Weekend) — CDL Required Job at Texas Hotel Management

 ...Shuttle Driver (Part-Time) CDL Required Schedule: Friday, Saturday & Sunday | 5:00 PM 3:00 AM Job Description We are seeking a professional, reliable, and customer-focused Part-Time Shuttle Driver (CDL Required) to provide safe and efficient transportation... 

ONYX

UI/UX Designer Job at ONYX

Background in Art/Design with experience in consumer electronics projects; overseas product design experience preferred.Proven experience...  ...a fully English-speaking work environment.Proficiency in UI/UX design tools and solid hand-drawing skills.Familiarity with E-... 

State of Indiana

Family Case Manager Job at State of Indiana

 ...hope. Cultivate joy. Role Overview : As the Family Case Manager, you will be responsible for working as a caseworker specialist...  ...years Education Reimbursement Program Group life insurance Referral Bonus program Employee assistance program that... 

TerraBella Cramer Mountain

Part-Time Medtech/CNA 1st shift 7am to 3pm Job at TerraBella Cramer Mountain

 ...on a part-time basis. The successful candidate will provide exceptional medical technology support during the 1st shift every other weekend. This role involves working closely with healthcare professionals to ensure accurate testing and quality control in a supportive... 

WESTERN RACQUET CLUB

Executive Chef Job at WESTERN RACQUET CLUB

 ...Executive Chef Western Racquet Club Elm Grove, Wisconsin About Western Racquet Club Western Racquet Club is a premier, family...  ...of progressive culinary leadership experience (private club, hotel, or upscale restaurant preferred) Strong culinary, operational...