This is a remote position.
If you’re passionate about customer success and adept at juggling multiple projects, we’d love to have you on board.In this role, you’ll be instrumental in onboarding new customers and ensuring they receive the full benefits of our product.You'll be the guide to our customers in understanding why customer experience is essential and how they can creatively address the needs of their users.
About US :
Located on the scenic shores of the Coosa River in Alabama, River Rocks Landing offers an unmatched resort experience.Our newly renovated venue space will cater to any event you may have. No RV, no problem. We now offer vacation rentals ranging from luxurious tiny homes to unique glamping experiences. Create memories that will last a lifetime at River Rocks Landing.
Responsibilities:
Advocate for customers by capturing feature requests and feedback.
Supervise the customer service team and provide guidance and support as needed.
Configure basic software elements and coordinate complex data migrations or custom integrations.
Provide critical insights to the product team as a means to improve our developing platform.
Creates customer service processes and procedures.
Completes customer service analytics reports.
Analyze customer feedback and develop strategies to improve service.
Prepare implementation plans with project milestones for custom projects.
Implement specific strategies for both sales and customer service.
Requirements:
2+ years relevant experience in support, customer success, account management, sales, or similar roles.
Proven track record of customer service excellence.
Tech-savvy with the ability to quickly learn and explain products.
Analytical skills for creative problem-solving.
Excellent written and verbal communication skills.
Strong problem-solving and decision-making skills.
Able to work in a fast-paced environment
Able to multitask and prioritize tasks
Passion for delivering a fantastic customer experience.
River Rocks Landing benefits include Medical or Health Coverage,Dental Insurance, Vision insurance, Life Insurance Plans, Paid Time Off, Paid Time Off, Disability Benefits, Workers Compensation, Remote Work Flexibility etc...
Cohen Immigration Law Group, P.C. is a growing immigration law firm led by a retired U.S. Immigration Judge, dedicated to guiding clients... ...a polished, reliable, and client-focused Immigration Intake Specialist to join our team and play a key role in ensuring smooth daily...
...Wiand Dental Laboratory, the valleys denture experts, is seeking an EXPERIENCED Denture Technician for our amazingly talented team. Since 1992, Wiand has specialized in premium quality implant and attachment prosthetics. We are masters of our craft utilizing the best...
...Financial ishiringon-siteMortgage ServicingConsumer CareCall CenterAgents to workat theConsumer Contact Centerlocated inTroy,... ...and regulatory requirements.Working On-site in Troy, MI; Evening Shift Noon 9pmCMG pays a competitive hourly rate which initially...
...for a full time JANITOR position. Location : Mcmath Middle School - 1900 Jason Drive, Denton, TX 76205. (Openings at other... ...Facility Service Provider. As a member of Compass Group we create clean, safe, and distraction free learning environments for students of...
...Location:OH-Dayton Job Title: Morning Show Anchor - Dayton Radio Position Overview 1290 and 95.7 WHIO, Dayton's News and Talk, has an immediate opening for a MorningShow Anchor. You will join our award-winning Miami Valleys Morning News team and be a critical...