This is a remote position.
If you’re passionate about customer success and adept at juggling multiple projects, we’d love to have you on board.In this role, you’ll be instrumental in onboarding new customers and ensuring they receive the full benefits of our product.You'll be the guide to our customers in understanding why customer experience is essential and how they can creatively address the needs of their users.
About US :
Located on the scenic shores of the Coosa River in Alabama, River Rocks Landing offers an unmatched resort experience.Our newly renovated venue space will cater to any event you may have. No RV, no problem. We now offer vacation rentals ranging from luxurious tiny homes to unique glamping experiences. Create memories that will last a lifetime at River Rocks Landing.
Responsibilities:
Advocate for customers by capturing feature requests and feedback.
Supervise the customer service team and provide guidance and support as needed.
Configure basic software elements and coordinate complex data migrations or custom integrations.
Provide critical insights to the product team as a means to improve our developing platform.
Creates customer service processes and procedures.
Completes customer service analytics reports.
Analyze customer feedback and develop strategies to improve service.
Prepare implementation plans with project milestones for custom projects.
Implement specific strategies for both sales and customer service.
Requirements:
2+ years relevant experience in support, customer success, account management, sales, or similar roles.
Proven track record of customer service excellence.
Tech-savvy with the ability to quickly learn and explain products.
Analytical skills for creative problem-solving.
Excellent written and verbal communication skills.
Strong problem-solving and decision-making skills.
Able to work in a fast-paced environment
Able to multitask and prioritize tasks
Passion for delivering a fantastic customer experience.
River Rocks Landing benefits include Medical or Health Coverage,Dental Insurance, Vision insurance, Life Insurance Plans, Paid Time Off, Paid Time Off, Disability Benefits, Workers Compensation, Remote Work Flexibility etc...
...Corporation (FEC) is part of the rapidly growing warehouse and transportation sector that helps keep... ...for this awesome benefit on their first day of employment! Generous paid time off... ...Corporation (FEC) employees work one shift a day; full time Federal Express Corporation...
...RETAIL INTERIOR DESIGNER Join our winning team at 1915 South as a Retail Interior Designer. 1915 South owns and operates 28 Ashley stores and 3 distribution centers across the southeast. If you want to take your career to a new level of professional success with the...
...Job Responsibilities: Develops application software. Writing and implementing efficient code. Researches, designs, develops and implements software... ...with 3 years experience. Level of Effort - This is a part time position (30 hours/week). Work location: On-site ...
...Job Description The Data Governance and Compliance Manager will support the development and implementation of an enterprise data governance framework to improve decision-making, operational efficiency, and public service delivery. This role will help eliminate...
...Renaissance Jewel Location: Remote Shift: Evening / Graveyard Working Days: Weekdays &... ...US-based clientele. If you have strong calling experience, exceptional communication,... .... #610 years total experience in call center/BPO (voice & live chat). # Strong verbal...