This is a remote position.
If you’re passionate about customer success and adept at juggling multiple projects, we’d love to have you on board.In this role, you’ll be instrumental in onboarding new customers and ensuring they receive the full benefits of our product.You'll be the guide to our customers in understanding why customer experience is essential and how they can creatively address the needs of their users.
About US :
Located on the scenic shores of the Coosa River in Alabama, River Rocks Landing offers an unmatched resort experience.Our newly renovated venue space will cater to any event you may have. No RV, no problem. We now offer vacation rentals ranging from luxurious tiny homes to unique glamping experiences. Create memories that will last a lifetime at River Rocks Landing.
Responsibilities:
Advocate for customers by capturing feature requests and feedback.
Supervise the customer service team and provide guidance and support as needed.
Configure basic software elements and coordinate complex data migrations or custom integrations.
Provide critical insights to the product team as a means to improve our developing platform.
Creates customer service processes and procedures.
Completes customer service analytics reports.
Analyze customer feedback and develop strategies to improve service.
Prepare implementation plans with project milestones for custom projects.
Implement specific strategies for both sales and customer service.
Requirements:
2+ years relevant experience in support, customer success, account management, sales, or similar roles.
Proven track record of customer service excellence.
Tech-savvy with the ability to quickly learn and explain products.
Analytical skills for creative problem-solving.
Excellent written and verbal communication skills.
Strong problem-solving and decision-making skills.
Able to work in a fast-paced environment
Able to multitask and prioritize tasks
Passion for delivering a fantastic customer experience.
River Rocks Landing benefits include Medical or Health Coverage,Dental Insurance, Vision insurance, Life Insurance Plans, Paid Time Off, Paid Time Off, Disability Benefits, Workers Compensation, Remote Work Flexibility etc...
...makers who design and manufacture performance gear and precision technologies. Our category-defining brands leverage meticulous... ...what is humanly possible in the outdoors. As the Executive Assistant, you will provide high-level administrative support to the Chief...
...Requisition Number: 67970 The company built on breakthroughs. Join us. Corning is one of the worlds leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our...
...Description Clinical Research Associate I Syneos Health is a leading fully integrated biopharmaceutical solutions organization built to... ...Practices (GPP) and protocol compliance. Uses judgment and experience to evaluate overall performance of site and site staff...
25-26 Instructional Coach, STEM Who We Are Achievement Prep is an award-winning public charter school network dedicated to empowering underserved communities in Southeast Washington, DC. Our mission is to prepare students to excel as high-achieving scholars and leaders...
...A successful designer with European sensibilities is looking for a Personal Employer to assist with a variety, administrative, personal, and organizational duties. The assistant will work with the principal at her home on the Upper East Side and the studio in Long Island...