This is a remote position.
If you’re passionate about customer success and adept at juggling multiple projects, we’d love to have you on board.In this role, you’ll be instrumental in onboarding new customers and ensuring they receive the full benefits of our product.You'll be the guide to our customers in understanding why customer experience is essential and how they can creatively address the needs of their users.
About US :
Located on the scenic shores of the Coosa River in Alabama, River Rocks Landing offers an unmatched resort experience.Our newly renovated venue space will cater to any event you may have. No RV, no problem. We now offer vacation rentals ranging from luxurious tiny homes to unique glamping experiences. Create memories that will last a lifetime at River Rocks Landing.
Responsibilities:
Advocate for customers by capturing feature requests and feedback.
Supervise the customer service team and provide guidance and support as needed.
Configure basic software elements and coordinate complex data migrations or custom integrations.
Provide critical insights to the product team as a means to improve our developing platform.
Creates customer service processes and procedures.
Completes customer service analytics reports.
Analyze customer feedback and develop strategies to improve service.
Prepare implementation plans with project milestones for custom projects.
Implement specific strategies for both sales and customer service.
Requirements:
2+ years relevant experience in support, customer success, account management, sales, or similar roles.
Proven track record of customer service excellence.
Tech-savvy with the ability to quickly learn and explain products.
Analytical skills for creative problem-solving.
Excellent written and verbal communication skills.
Strong problem-solving and decision-making skills.
Able to work in a fast-paced environment
Able to multitask and prioritize tasks
Passion for delivering a fantastic customer experience.
River Rocks Landing benefits include Medical or Health Coverage,Dental Insurance, Vision insurance, Life Insurance Plans, Paid Time Off, Paid Time Off, Disability Benefits, Workers Compensation, Remote Work Flexibility etc...
...Open until filled*** Paraprofessionals in the Springfield Public Schools have a substantial benefit package including... ...interpersonal and communication skills, including strong public speaking skills; A sense of humility in the face of success; Drive...
...Job Title : Digital Content Lead Pay Rate - $55/hr on W2 Worksite Addresses: Boston, MA 02116 Hybrid Model Engagement... ...for web content and digital accessibility. Department staff manage content for consistency and accessibility, providing editorial...
...205 Organization: HHC Division: HEALTH AND HOSPITAL CORPORATION Sub-Division... ...]] Req ID: 24715 Marion County Public Health Department is an organization that... ...; maintain a database of contacts and internship postings, track internship activity, create...
...interested in Night and Weekend shifts, please apply to that posting... ...team and serve as an essential part of Colorado School of Mines success... ...This posting is for Day Shifts, including: ~ Monday... ...of the State of Colorado at the time of submitting your application....
...Read more at Location: USA - Dallas-Fort Worth Int Apt, Grapevine, Esters Blvd Division:Solutions Job Posting Title: HR Assistant Time Type: Full Time P & O Assistant, Sr Role title: P & O Coordinator, Sr Aligned with:People & Organization Business...