Customer success specialist - Remote Job at Ovextech, New York, NY

RWd1SmhQWFRyUEhzbXVQT2JldXVCUk1XbEE9PQ==
  • Ovextech
  • New York, NY

Job Description

fast-growing media start-up searching for flexible go-getters who welcome the challenges of a growing business. Were specifically looking for a customer success specialist who will roll up their sleeves and lead from the trenches. As a key member of the leadership team, the specialist will help craft our customer-success strategies, building strong relationships with customers and collaborating with cross-functional leaders internally to deliver consistently excellent customer experiences. The ideal candidate is passionate about using analytical skills to identify problems, find solutions, and improve relationships. To succeed in this role, the candidate should have relevant digital or advertising experience and a track record of analyzing and optimizing campaigns.

Objectives of this role

Own the entire relationship with assigned clients, including onboarding, implementation, training, adoption, retention, and satisfaction

Establish relationships as a trusted and strategic advisor to help ensure the continued value of our products and services

Develop and maintain customer-success strategies and best practices, as well as customer-support content, with help from the creative team

Communicate effectively with both internal and external senior managers to better understand customer needs, maximize retention and growth, and share learnings

Maintain existing customer-success metrics and data as directed

Responsibilities

Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting both

Review the customer journey, determine how its supported, and use a consultative approach to help clients overcome issues and achieve their goals

Facilitate interaction and workflow among project team members, including third-party service providers, to ensure timely deliverables

Collaborate, problem-solve, and/or strategize with team members on upcoming client meetings

Prepare documentation or visuals of campaign performance for client; analyze trends in CSAT and NPS scores to identify areas for improvement

Work with sales and marketing teams to boost customer referrals and develop case studies

Required skills and qualifications

Three to five years of experience in communications, marketing, sales, account management, or customer success

Strong skills in verbal and written communications, strategic planning, and project management

Analytical and process-oriented mindset

Ability to work effectively across multiple departments in a deadline-driven environment

Active team player, self-starter, and multitasker who can quickly adjust priorities

Preferred skills and qualifications

Bachelors degree or equivalent

Knowledge of Salesforce and project management tools

Experience in event planning

Related job titles

Job Tags

Remote job, Flexible hours,

Similar Jobs

Lensa

Scrum Master - Remote US Job at Lensa

 ...position will be responsible for leading scrum ceremonies, organizing and motivating software...  ..., and Improvement Perform Scrum Master duties for multiple teams. Facilitate...  ...PPM) tool is a plus. Experience working remotely and household setup conducive to remote work... 

Corning Incorporated

HR Consultant, Modules Job at Corning Incorporated

 ...deliver richer experiences~Auto glass and ceramics to drive cleaner, safer, and smarter transportation Role Purpose HR Consultantwillsupport strategic and operational HR initiatives across the organization. This role will serve as a trusted advisor to leaders... 

Humina Resource

Import Export Coordinator Job at Humina Resource

 ...Import Export Specialist - Japanese Bilingual - 3+ years of Experience in Freight Forwarding We are seeking an Operations Specialist...  ...setup during the U.S. branch launch phase Assist with internal coordination and reporting as needed Required Qualifications... 

Quicken Loans

Video Production Intern - Summer 2026 Job at Quicken Loans

 ...As a Video Producer Intern, you'll support our creative team in planning, shooting, and delivering compelling...  ...gain hands-on experience in the complete video production process, from initial concept development through filming and post-production. Working alongside... 

Maxion Corp

Work At Home Data Entry - Remote - Admin Assistant Job at Maxion Corp

 ...Join Our Team as a Work-From-Home Data Entry Research Panelist! Are you...  ...Flexibility at Its Best: Work part-time or full-time, from anywhere, and on a schedule...  ...outcomes. Enjoy the freedom of remote work while building your career....