fast-growing media start-up searching for flexible go-getters who welcome the challenges of a growing business. Were specifically looking for a customer success specialist who will roll up their sleeves and lead from the trenches. As a key member of the leadership team, the specialist will help craft our customer-success strategies, building strong relationships with customers and collaborating with cross-functional leaders internally to deliver consistently excellent customer experiences. The ideal candidate is passionate about using analytical skills to identify problems, find solutions, and improve relationships. To succeed in this role, the candidate should have relevant digital or advertising experience and a track record of analyzing and optimizing campaigns.
Objectives of this role
Own the entire relationship with assigned clients, including onboarding, implementation, training, adoption, retention, and satisfaction
Establish relationships as a trusted and strategic advisor to help ensure the continued value of our products and services
Develop and maintain customer-success strategies and best practices, as well as customer-support content, with help from the creative team
Communicate effectively with both internal and external senior managers to better understand customer needs, maximize retention and growth, and share learnings
Maintain existing customer-success metrics and data as directed
Responsibilities
Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting both
Review the customer journey, determine how its supported, and use a consultative approach to help clients overcome issues and achieve their goals
Facilitate interaction and workflow among project team members, including third-party service providers, to ensure timely deliverables
Collaborate, problem-solve, and/or strategize with team members on upcoming client meetings
Prepare documentation or visuals of campaign performance for client; analyze trends in CSAT and NPS scores to identify areas for improvement
Work with sales and marketing teams to boost customer referrals and develop case studies
Required skills and qualifications
Three to five years of experience in communications, marketing, sales, account management, or customer success
Strong skills in verbal and written communications, strategic planning, and project management
Analytical and process-oriented mindset
Ability to work effectively across multiple departments in a deadline-driven environment
Active team player, self-starter, and multitasker who can quickly adjust priorities
Preferred skills and qualifications
Bachelors degree or equivalent
Knowledge of Salesforce and project management tools
Experience in event planning
Related job titles
...Dental Hygienist Private Practice (No Weekends!) Location: San Antonio Schedule: 8:00 AM5:00 PM Monday through Thursdays and Fridays 8 am to 2 pm Employment Type: Full-Time/Part-Time We are a privately owned dental practice looking for a friendly, detail...
...Position Summary: The Marketing & Social Media Coordinator will play a key role in serving at the front lines of all marketing efforts.This role requires someone with a knack for social media engagement and a strong, charismatic personality who exceeds at all forms...
...variety of diverse backgrounds and experiences.**How You'll Make a Difference**Valvoline has a rewarding opportunity as a **Cyber Security Intern.** As an intern, you will support the Cyber Security team in protecting the organization's systems and data from threats....
...With Rolfson Oil, youre in the drivers seat. We started in 1985 in Watford City, North Dakota as a fueling service to the local... ...of CDL hazmat driving experience Minimum of 3 years of bulk tanker liquid hauling experience At least 25 years of age Lift 75...
...Pay Rate: $28.17 Posted Date: 01/07/2026 8:15 AM Library Assistant Part Time Love books? Love helping people? The... ...skills Detail-driven, organized, and flexible Library experience (especially with Koha ILS) is a plus, but we train the right...