fast-growing media start-up searching for flexible go-getters who welcome the challenges of a growing business. Were specifically looking for a customer success specialist who will roll up their sleeves and lead from the trenches. As a key member of the leadership team, the specialist will help craft our customer-success strategies, building strong relationships with customers and collaborating with cross-functional leaders internally to deliver consistently excellent customer experiences. The ideal candidate is passionate about using analytical skills to identify problems, find solutions, and improve relationships. To succeed in this role, the candidate should have relevant digital or advertising experience and a track record of analyzing and optimizing campaigns.
Objectives of this role
Own the entire relationship with assigned clients, including onboarding, implementation, training, adoption, retention, and satisfaction
Establish relationships as a trusted and strategic advisor to help ensure the continued value of our products and services
Develop and maintain customer-success strategies and best practices, as well as customer-support content, with help from the creative team
Communicate effectively with both internal and external senior managers to better understand customer needs, maximize retention and growth, and share learnings
Maintain existing customer-success metrics and data as directed
Responsibilities
Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting both
Review the customer journey, determine how its supported, and use a consultative approach to help clients overcome issues and achieve their goals
Facilitate interaction and workflow among project team members, including third-party service providers, to ensure timely deliverables
Collaborate, problem-solve, and/or strategize with team members on upcoming client meetings
Prepare documentation or visuals of campaign performance for client; analyze trends in CSAT and NPS scores to identify areas for improvement
Work with sales and marketing teams to boost customer referrals and develop case studies
Required skills and qualifications
Three to five years of experience in communications, marketing, sales, account management, or customer success
Strong skills in verbal and written communications, strategic planning, and project management
Analytical and process-oriented mindset
Ability to work effectively across multiple departments in a deadline-driven environment
Active team player, self-starter, and multitasker who can quickly adjust priorities
Preferred skills and qualifications
Bachelors degree or equivalent
Knowledge of Salesforce and project management tools
Experience in event planning
Related job titles
...project status. Must possess a good tactical business sense and be in tune with the needs of the customers, stores, and the overall organization. Must be passionate about sales and driven to consistently exceed targets. Speaks fluent Swedish & English. #LI-BD1...
...equipment safely and efficiently Maintain a clean and organized work area Follow all safety, quality, and production standards Pay and Schedule: $18.00$27.00 per hour, depending on skills and experience. Schedule: Monday through Thursday, 6:00 AM to 4:30 PM...
...for interview tips and many job opportunities! * Repair, install, adjust, or maintain industrial production and processing machinery or refinery and pipeline distribution systems. May also install, dismantle, or move machinery and heavy equipment according to plans.
...stations collectively produce approximately 1,200 hours of local news every week. These stations leverage viewer, distributor and... ...JOB DESCRIPTION FOX 32 Chicago is looking for an innovative Reporter with a Content Creator mindset who can tell any story for any...
...Domestic Violence Victim Advocacy Services offered by King County Prosecuting Attorney in Seattle 516 3rd Avenue, King County Courthouse, #W-554, Seattle, WA 98104 Located in downtown Seattle on 3rd Ave between Jefferson & James. Call King County Metro at (206) 553...