fast-growing media start-up searching for flexible go-getters who welcome the challenges of a growing business. Were specifically looking for a customer success specialist who will roll up their sleeves and lead from the trenches. As a key member of the leadership team, the specialist will help craft our customer-success strategies, building strong relationships with customers and collaborating with cross-functional leaders internally to deliver consistently excellent customer experiences. The ideal candidate is passionate about using analytical skills to identify problems, find solutions, and improve relationships. To succeed in this role, the candidate should have relevant digital or advertising experience and a track record of analyzing and optimizing campaigns.
Objectives of this role
Own the entire relationship with assigned clients, including onboarding, implementation, training, adoption, retention, and satisfaction
Establish relationships as a trusted and strategic advisor to help ensure the continued value of our products and services
Develop and maintain customer-success strategies and best practices, as well as customer-support content, with help from the creative team
Communicate effectively with both internal and external senior managers to better understand customer needs, maximize retention and growth, and share learnings
Maintain existing customer-success metrics and data as directed
Responsibilities
Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting both
Review the customer journey, determine how its supported, and use a consultative approach to help clients overcome issues and achieve their goals
Facilitate interaction and workflow among project team members, including third-party service providers, to ensure timely deliverables
Collaborate, problem-solve, and/or strategize with team members on upcoming client meetings
Prepare documentation or visuals of campaign performance for client; analyze trends in CSAT and NPS scores to identify areas for improvement
Work with sales and marketing teams to boost customer referrals and develop case studies
Required skills and qualifications
Three to five years of experience in communications, marketing, sales, account management, or customer success
Strong skills in verbal and written communications, strategic planning, and project management
Analytical and process-oriented mindset
Ability to work effectively across multiple departments in a deadline-driven environment
Active team player, self-starter, and multitasker who can quickly adjust priorities
Preferred skills and qualifications
Bachelors degree or equivalent
Knowledge of Salesforce and project management tools
Experience in event planning
Related job titles
Admissions CounselorAdmissions CounselorFull time, 12-monthsThe following statements are intended to describe the general nature and... ...students.#Plan and implement a travel itinerary to churches, high schools, college fair and...
...Job Title: Polysomnographer / Sleep Technologist (Pediatric) Profession: Respiratory / Neuro Diagnostics Specialty: Polysomnography... ...position requires strong clinical expertise in pediatric sleep medicine and the ability to work independently during overnight shifts....
...Training Coordinator Location: Knoxville, TN Position Summary We are seeking a Training Coordinator responsible for developing, coordinating, and delivering training programs related to all phases of the healthcare revenue cycle. This includes patient registration...
...stations collectively produce approximately 1,200 hours of local news every week. These stations leverage viewer, distributor and... ...JOB DESCRIPTION FOX 32 Chicago is looking for an innovative Reporter with a Content Creator mindset who can tell any story for any...
Siege Media is a growing and remote-first organic growth agency! We are nationally recognized on Inc.s Best Workplaces list and Inc. 5000 list, highlighting the 5000 fastest-growing private companies. Interested in working with the Siege team? We currently have a spot...