fast-growing media start-up searching for flexible go-getters who welcome the challenges of a growing business. Were specifically looking for a customer success specialist who will roll up their sleeves and lead from the trenches. As a key member of the leadership team, the specialist will help craft our customer-success strategies, building strong relationships with customers and collaborating with cross-functional leaders internally to deliver consistently excellent customer experiences. The ideal candidate is passionate about using analytical skills to identify problems, find solutions, and improve relationships. To succeed in this role, the candidate should have relevant digital or advertising experience and a track record of analyzing and optimizing campaigns.
Objectives of this role
Own the entire relationship with assigned clients, including onboarding, implementation, training, adoption, retention, and satisfaction
Establish relationships as a trusted and strategic advisor to help ensure the continued value of our products and services
Develop and maintain customer-success strategies and best practices, as well as customer-support content, with help from the creative team
Communicate effectively with both internal and external senior managers to better understand customer needs, maximize retention and growth, and share learnings
Maintain existing customer-success metrics and data as directed
Responsibilities
Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting both
Review the customer journey, determine how its supported, and use a consultative approach to help clients overcome issues and achieve their goals
Facilitate interaction and workflow among project team members, including third-party service providers, to ensure timely deliverables
Collaborate, problem-solve, and/or strategize with team members on upcoming client meetings
Prepare documentation or visuals of campaign performance for client; analyze trends in CSAT and NPS scores to identify areas for improvement
Work with sales and marketing teams to boost customer referrals and develop case studies
Required skills and qualifications
Three to five years of experience in communications, marketing, sales, account management, or customer success
Strong skills in verbal and written communications, strategic planning, and project management
Analytical and process-oriented mindset
Ability to work effectively across multiple departments in a deadline-driven environment
Active team player, self-starter, and multitasker who can quickly adjust priorities
Preferred skills and qualifications
Bachelors degree or equivalent
Knowledge of Salesforce and project management tools
Experience in event planning
Related job titles
12+ years of experience in SAP SD solution design and implementation, focus on publishing industry is preferred. Proven track record in managing SAP interfaces and integrations with other enterprise systems. Expertise in SAP SD module configuration, including...
...Company Allegheny Health Network Job Description GENERAL OVERVIEW This job serves non-billable functions within the CHILL Workshop. These responsibilities include serving students, school district employees and student families. Responsibilities with students...
...Physician Assistant in Psychiatry - adolescent-adult| CT Licensed Are you a compassionate and skilled Physician assistant passionate about supporting adolescents, and adults on their mental health journey? Whether your focus is across the lifespan or specifically with...
...Data Governance Manager Location: Remote, United States Description The DataGovernance Manager owns Dodge's Standard Operating Procedure (SOP) ecosystem, ensuring operational documentation remains current, compliant, and accessible across the Content organization...
...Many can take a photo, but few can tell a story. Our mission as a company is to hire talented photographers who are passionate about their work, eager to hone their skills and embrace their creative expression. Our photographers produce exceptionally beautiful photographs...