Customer Support Executive - Airlines Industry Job at Two95 International Inc., Malaysia

Rmd1QWl2ZlZyUFhzbnVIT2F1bW5DQklTa3c9PQ==
  • Two95 International Inc.
  • Malaysia

Job Description

End to end airline operation - Work Environment - 24*7

Must have Fluency in spoken MANDARIN & ENGLISH .

Must have a minimum of 6 months experience in the BPO, Airlines or Travel industry.

24/7 Shift Rotational :

  • 3 shift – Morning, Afternoon, Midnight 8 hour per shift
  • 5 days in a week from Monday to Sunday

Roles & Responsibilities :

  • Customer Care related issues, Reservations, Bulk bookings, Notification, Re-booking, Credit card verification, Queues Management, Email management for all corporate and travel agent queries

  • To be able to Handle Customer queries & with good customer Service skills and travel related services keeping in mind various SLAs like quality, AHT, sales conversion & efficient customer service.

  • To be able to deal with customers and meet customer requirements

Requirements

Personal style enablers

  • Should have a good standard of both Spoken and written English.

  • Needs to be a team player with a positive attitude.

  • Should be adaptable to change.

  • Needs to display confidence and the ability to sell a given product.

  • Extrovert with a customer service mind se

Benefits

  1. KPI Incentive (monthly)

  2. Transport Allowance is provided

  3. 18 days of Annual Leave

  4. Medical Insurance; Outpatient (employee Only) & Inpatient (Employee, Spouse & Children) & Life Insurance (Employee Only)

  5. Dental Coverage @ RM500 per year

  6. Rewards & Recognition (Awards & Gifts)

Job Tags

Shift work, Night shift, Sunday, Day shift,

Similar Jobs

CEDENT

Cyber Security Analyst, Threat Intelligence (WA) Job at CEDENT

Job Description- Aid in creation of a scalable, holistic threat intelligence program that can serve as a template to aid in lululemon expansion plans/strategies. - Create codified policies, procedures, standards and guidelines for conducting Threat Intelligence operations... 

GSK

ViiV Healthcare (GSK) Senior National Director, Community Medical Liaison (CML) - Field Worker Job at GSK

 ...that could further reduce the impact of HIV on individuals and communities. ViiV Healthcare was created as a joint venture by Pfizer and GlaxoSmithKline in November 2009 with both companies transferring their HIV assets to the new company. In 2012 Shionogijoined... 

CDI Solutions

Systems Analyst - Payments -- Seattle, WA Job at CDI Solutions

 ...URGENT ROLE Role: Business Systems Analyst Client: lululemon Location: Seattle, WA - hybrid Job Descriptions : Business Systems Analyst -- on the systems side, more than functional for the payments team payment channel... 

Lexington Public Schools

School Psychologist Job at Lexington Public Schools

Lexington Public Schools is seeking qualified applicants for the position of school psychologist for the 2025-2026 school year. Candidates must possess an Ed.S. or doctorate in school psychology and certification through the Nebraska Department of Education.

Burdick Toyota

Sales Consultant Job at Burdick Toyota

 ...Burdick Toyota is seeking to add customer-centric individuals to our sales department as we enter into our 46th year in business!We are...  ...PlanEmployee Purchase ProgramOpportunities for growth5-day work weekMedical, Dental and Voluntary benefits for Full-Time staff...