Desktop Support Engineer Job at TalentOla, New York, NY

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  • TalentOla
  • New York, NY

Job Description

  • Address IT issues/tickets raised by users for Hardware, software, and networking
  • Image IT equipment's as per COE standards
  • Walk customers through installing applications, peripheral devices
  • Guide users with simple, step-by-step instructions
  • Conduct remote troubleshooting
  • Record technical issues and solutions in logs
  • Ask targeted questions to diagnose problems
  • Direct unresolved issues to the next level of support personnel
  • Follow up with users to ensure their systems are functional
  • Report customer feedback and potential product requests
  • Help create technical documentation and manuals
  • Upkeep health and compliance of endpoints and IT infra
  • Create Purchase requests for new requirements
  • Create waybills to ship IT equipment
  • Ensure adherence to relevant company procedures and policies

Job Tags

Remote work,

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