Dispatch Coordinator / Service Call Dispatcher Job at Source 1 Solutions, Clearwater, FL

RXdXRWp2TFNyUFRzbU8zTWErQ25EUmNUa2c9PQ==
  • Source 1 Solutions
  • Clearwater, FL

Job Description

Role Summary

The Service Dispatcher ensures customer requests are acknowledged quickly and routed to the right technician at the right time. This role is administrative (no technical troubleshooting required) and focuses on queue monitoring, scheduling, communication, and SLA adherence across a managed IT service desk.

Role Tasks

  • Monitor intake channels (phone, shared inboxes, ticket queues) and create/validate tickets with accurate contact, site, category, and priority.
  • Dispatch & schedule technicians based on availability, skills, location, and SLA/priority; coordinate calendars and send confirmations.
  • Acknowledge all requests promptly, set expectations/ETAs, perform follow-ups, and handle reschedules.
  • Prioritize work (P1/P2 incidents, outages, VIPs) according to playbooks; escalate to the Service Desk Coordinator/Team Lead when thresholds are met.
  • Maintain clean data : required ticket fields, time entries present, work types/board/status set correctly, correct client/site mapping.
  • Track real-time status of technicians (in call, onsite, remote, in transit), proactively re-balance assignments to protect SLAs.
  • Coordinate logistics for onsite dispatch (access instructions, point of contact, vendor RMAs, shipping/pickup, parts availability).
  • Close tickets administratively (confirmation of resolution, documentation present, customer follow-up sent, surveys triggered).
  • Contribute to playbooks/SOPs ; suggest improvements to intake, triage, and dispatch workflows.

Role Recommendations

  • 1+ year in dispatching, scheduling, call center, coordinator, or receptionist roles (MSP/service desk experience is a plus but not required).
  • Clear, professional phone and written communication ; calm under pressure and customer-centric.
  • Multi-tasking & prioritization skills; comfortable juggling phones, inbox, and live board simultaneously.
  • Experience with ticketing/scheduling tools (Microsoft Dynamics/ConnectWise Manage preferred; other tools acceptable).
  • Proficient with Microsoft 365 (Outlook, Teams, Excel); typing speed ≥45 WPM .
  • Schedule flexibility to cover an 8-hour shift between 7:00am–7:00pm ET
  • High school diploma or equivalent; background check required.

Job Tags

Full time, Remote work, Shift work,

Similar Jobs

Baylor College of Medicine

Breast Medical Oncologist Faculty (Assistant Professor) Job at Baylor College of Medicine

 ...Medicine (BCM) in Houston, Texas, are recruiting a full-time breast medical oncologist with strong interest and expertise in the management...  ...to join our growing Section of Hematology/Oncology at the Assistant/Associate/Professor level. The successful candidate will have outpatient... 

Paper Street Media

Controller Job at Paper Street Media

 ...Who we are - We are web-based video-on-demand networks with a focus on adult entertainment, based out of Downtown Miami. We are a group of creative souls with diverse backgrounds. If you are also a true believer of work hard & play hard, this is the place to be. At PSM... 

Ansible Government Solutions

Medical Support Assistant (Medical Receptionist) Job at Ansible Government Solutions

 ...Government Solutions, LLC (Ansible) is currently recruiting Medical Support Assistants (MSA) to support the Virginia Beach VA Clinic located at...  ...combination of experience and education qualify for an entry level position for which both education and experience are acceptable... 

PalAmerican Security

Overnight Security Guard: Part-Time Job at PalAmerican Security

We currently have an opportunity for a part-time security officer. Candidates must be able to stand or walk for extended periods and available on the weekends. Prior security experience is preferred but not required. A $250 hiring bonus will be awarded after 90 days of... 

Standing Stone Consulting Inc

Armed School Security Officer- Lackawanna Trail School District Job at Standing Stone Consulting Inc

 ...Armed School Security Officers will provide security at a designated...  ...ACT 235 Required. Job Type: Part-time Salary: $22.00 per hour Schedule: Varied Weekday shifts as dictated by the District...  ...hour shift ~ Day shift ~ Night shift ~ Weekends as needed...