Job Description

Role: Dynamics 365 Development Manager

Location: Remote/Canada

Duration: 6-12+ Months

The Role

Reporting to the Director of Product Development, your role as Dynamics 365 Development Manager is key to our success in meeting our goals to modernize our legacy applications.

What you'll do:

• Technical Leadership: Provide hands-on leadership and mentorship to a multidisciplinary development team, including technical leads, architects, and developers.

• Cross-Functional Collaboration: Partner with architects, product owners, QA leads, and business analysts to deliver high-quality, business-aligned solutions and to prioritize work for the team.

• Champion Development Process: Own and optimize the development lifecycle by introducing agile best practices and scalable delivery models. Identify opportunities for acceleration and innovation and propose options when challenged by constraints.

• Delivery Accountability: Take full ownership of development deliverables; monitor progress, resolve blockers proactively, and ensure timely completion.

• Knowledge Management: Promote knowledge sharing through well-maintained documentation and internal learning initiatives to support sustainable development.

• Release Strategy Compliance: Collaborate with the deployment team to ensure adherence to release strategy and development best practices for smooth rollouts.

• Team Culture: Foster a collaborative, inclusive, and high-performing team environment built on open communication, accountability, and continuous improvement.

• Risk Management: Proactively identify technical and delivery risks and engage

• stakeholders early to resolve issues before they escalate and remove roadblocks

• from the team's path.

• Team Structure & Clarity: Define and align team structures, roles, and responsibilities to ensure clear ownership and efficient execution of project goals.

Qualifications

What you bring:

Experience: 10+ years of technical expertise with Microsoft Dynamics 365 Customer Service, Field Service including 4+ years in team leadership, people management/supervision roles in enterprise or consulting environments.

Technical Excellence: Background on Solutions Architecture, Technical Design Patterns, and Power Platform (Power Apps, Power Automate, Dataverse) and ALM

Strategies are preferred.

• Team Leadership: Demonstrated success leading diverse teams, including architects, tech leads, and developers, with a focus on alignment and delivery.

• Agile and DevOps Proficiency: Strong understanding of Development processes, Agile methodologies and DevOps principles.

• Communication Skills: Effective communicator with strong interpersonal, collaboration and organizational skills.

• Proactive Mindset: A self-starter with a strong sense of ownership who can anticipate and remove roadblocks to keep team moving forward.

• Continuous Improvement: Demonstrates a continuous improvement mindset, proactively identifying and implementing enhancements to processes, structure, and tools to drive greater operational efficiency.

• Problem Solving: Champion collaborative problem-solving by encouraging diverse viewpoints and skillfully managing dissent to reach well-rounded solutions and conflict resolutions.

• Organizational Clarity: A natural team organizer who brings clarity to complexity and ensures strategic alignment within and across teams.

#L!-CEIPAL

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