EITSM Manager Job at Peraton, Massachusetts

RVFXRWhmYlJwdlh0bE9iSGErK2lCQkFka2c9PQ==
  • Peraton
  • Massachusetts

Job Description

Responsibilities

We are hiring a Enterprise IT Service Management (EITSM) Manager leads the development and implementation of EITSM processes and procedures for the program.  They own all IT Infrastructure Library (ITIL) Standards and best practices, and work across all functional areas to ensure processes are followed and aligned with program needs.

What you'll do:

  • Own EITSM processes and areas: Incident Management, Change Management, Request Fulfillment, Problem Management, Knowledge Management and Service Level Agreement (SLA) Management and Reporting
  • Provide requirements for BMC Remedy to the Operations Team
  • Define, design, and implement processes and procedures based on industry standard ITIL latest version and Peraton best practice
  • Develop and maintain a roadmap that drives implementation throughout IS for ITSM delivery, metrics and governance
  • Provide oversight and guidance to drive root cause analysis and corrective action plan completion
  • Identify and implement process improvements throughout the life of the program
  • Collaborate with the Air Force customer to determine reporting metrics, format and that shared data repositories are set up properly
  • Supervise the EITSM program team
  • Report status updates to the Air Force customer and Peraton Leadership
  • Accountable for the labor and material financial forecast for the EITSM team
  • Ability to travel up to 25%

Locations

  • JBSA Lackland, TX or Hanscom SFB, MA

Qualifications

10 years of experience, may have supervisory or lead experience

What you'll need:

  • Understanding of ITIL approach, principles and processes
  • Broad understanding of IT technologies and business considerations
  • Knowledge of BMC Remedy, TrueSight Server Automation (TSSA), BMC Client Manager (BCM), BMC Service Request Management (SRM), and SolarWinds

Clearance needed:

  • Active DoD Secret clearance

Desired experience: 

  • B.S. degree & applicable experience

Peraton Overview

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.

Target Salary Range

$104,000 - $166,000. This represents the typical salary range for this position based on experience and other factors.

Job Tags

Similar Jobs

Insight Global

Content Optimization Manager Job at Insight Global

Overview: We are seeking an experienced Content Manager to lead and execute content projects from concept to completion across multiple channels...  ...reach and visibility. Analyze content performance using digital analytics tools; report insights and recommendations for... 

City Wide Facility Solutions

Janitorial Cleaner Job at City Wide Facility Solutions

 ...your weekends off, holiday pay and vacation time with a flexible schedule? Are you looking...  ..., PA area. We have several full-time, day shifts open for dependable and service-oriented...  ...: 11am-7pm, Monday-Friday. Full time and part time available Arrive on time and ready... 

Department of Education

Education Programs Consultant Job at Department of Education

 ...their application packages by the cut-off date to be considered. Under general supervision of the Education Administrator I (EA I), the Education Programs Consultant (EPC) performs tasks which are consultative, developmental, and administrative in nature. These tasks... 

Computer Aid, Inc.

Web Developer Job at Computer Aid, Inc.

 ...Web Developer Req number: R6600 Employment type: Part time Worksite flexibility: Remote Who we are CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40... 

DoubleTree by Hilton Miami Airport Convention Center

Overnight Security Officer Job at DoubleTree by Hilton Miami Airport Convention Center

The DoubleTree by Hilton Miami Airport Convention Center is seeking an experienced Overnight Security Officer to join our team. This position is 100% on-site, no remote work. The DoubleTree by Hilton Hotel Miami Airport Convention Center is conveniently situated just...