EITSM Manager Job at Peraton, Massachusetts

RVFXRWhmYlJwdlh0bE9iSGErK2lCQkFka2c9PQ==
  • Peraton
  • Massachusetts

Job Description

Responsibilities

We are hiring a Enterprise IT Service Management (EITSM) Manager leads the development and implementation of EITSM processes and procedures for the program.  They own all IT Infrastructure Library (ITIL) Standards and best practices, and work across all functional areas to ensure processes are followed and aligned with program needs.

What you'll do:

  • Own EITSM processes and areas: Incident Management, Change Management, Request Fulfillment, Problem Management, Knowledge Management and Service Level Agreement (SLA) Management and Reporting
  • Provide requirements for BMC Remedy to the Operations Team
  • Define, design, and implement processes and procedures based on industry standard ITIL latest version and Peraton best practice
  • Develop and maintain a roadmap that drives implementation throughout IS for ITSM delivery, metrics and governance
  • Provide oversight and guidance to drive root cause analysis and corrective action plan completion
  • Identify and implement process improvements throughout the life of the program
  • Collaborate with the Air Force customer to determine reporting metrics, format and that shared data repositories are set up properly
  • Supervise the EITSM program team
  • Report status updates to the Air Force customer and Peraton Leadership
  • Accountable for the labor and material financial forecast for the EITSM team
  • Ability to travel up to 25%

Locations

  • JBSA Lackland, TX or Hanscom SFB, MA

Qualifications

10 years of experience, may have supervisory or lead experience

What you'll need:

  • Understanding of ITIL approach, principles and processes
  • Broad understanding of IT technologies and business considerations
  • Knowledge of BMC Remedy, TrueSight Server Automation (TSSA), BMC Client Manager (BCM), BMC Service Request Management (SRM), and SolarWinds

Clearance needed:

  • Active DoD Secret clearance

Desired experience: 

  • B.S. degree & applicable experience

Peraton Overview

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.

Target Salary Range

$104,000 - $166,000. This represents the typical salary range for this position based on experience and other factors.

Job Tags

Similar Jobs

Mt. Clemens Montessori Academy

School Social Worker Job at Mt. Clemens Montessori Academy

 ...Mt. Clemens Montessori Academy seeks to hire a part-time or full-time School Social Worker. Mt. Clemens Montessori Academy is a K-5 public charter school serving over 300 students. The school also houses a Montessori Preschool Program for children 33 months-5 years... 

hellonextstep

Entry Level Sales (SDR / BDR) wanted for Behavioral Design Agency Job at hellonextstep

 ...questions they might have about our services. Using scheduling software to set meetings. Following up with prospects to make sure...  ...documenting information about their business/products in our CRM for our sales team to review prior to each meeting. Preparing introductory... 

Roboflow

Technical Recruiter Job at Roboflow

 ...Technical Recruiter Who We Are Our mission is to make the world programmable. Sight is one of the key ways we understand the world and soon this will be true for the software we use too. Were building the tools community and resources needed to make the world... 

Siri InfoSolutions Inc

Senior Informatica Developer Job at Siri InfoSolutions Inc

 ...Job Description Senior Informatica Developer Must Have Technical/Functional Skills 7 years in Informatica 10.x or later...  ...working with SSIS Other BI Tools with MicroStrategy or Tableau experience a plus Strong leadership and analytical/design... 

G&G Independent Insurance

Insurance Agent Job at G&G Independent Insurance

 ...G&G is shaking up the insurance world with exceptional advisors who wow clients at every turn through technology and best-in-class service...  ...G&G provides rich benefits package including health, dental, vision, and other supplemental health insurance options...