Job Description

W2 Role:- What you'll be doing

• Configure, administer, and maintain Atlassian tools (Jira, Confluence, Bitbucket), ensuring performance, security, and scalability, and integrating with enterprise applications like ServiceNow.
• Develop and manage custom workflows, dashboards, and marketplace integrations to support collaboration, reporting, and automation; provide user training and support.
• Design, build, and maintain BI dashboards and data pipelines by extracting and integrating data from Atlassian, ServiceNow, and other sources, ensuring secure and efficient data transfer and access.
• Architect scalable data lake and ETL solutions (using Python, Talend, Informatica, Airflow, AWS, Azure, or Google Cloud Platform) for analytics and machine learning, optimizing for data quality and compliance.
• Collaborate with IT, business, and project teams to gather requirements, deliver analytics solutions, troubleshoot issues, and mentor users on best practices.
• Lead the troubleshooting, upgrade, and maintenance processes to ensure high availability and data integrity across platforms.
• Recommend, implement, and manage automation solutions for ITSM, DevOps, and reporting activities, streamlining cross-platform integrations and workflows.

What we need to see:

• 5-7+ years of Atlassian administration experience (Jira, Confluence, Bitbucket, Jira Align), including customization, workflow design, and integrations.
• Strong background in extracting, reporting, and automating workflows with ServiceNow (ITSM).
• Advanced skills in BI and data visualization with Power BI or similar tools; building cross-source dashboards and reports.
• Hands-on experience with ETL tools (Talend, Informatica, Airflow, SSIS), strong SQL, and scripting (Python, Shell) for data integration.
• Proven ability to architect, build, and manage cloud-based data lakes (AWS, Azure, Google Cloud Platform), including ingestion, modeling, and governance.
• Familiarity with big data technologies (Spark, Hadoop) and API-based integrations, including automation scripting and connector solutions.
• Strong commitment to data quality, troubleshooting, effective communication, end-user training, and relevant education/certifications (B.S. or equivalent experience; Atlassian, BI, or data engineering certifications a plus).

It is not just a Jira Admin or a Data Engineer role it is a blended position requiring:

• Atlassian platform expertise (administration + customization).
• ServiceNow/ITSM integration skills.
• Data engineering and BI know-how (ETL, SQL, Power BI, cloud data lakes).
• Automation mindset to streamline IT and DevOps workflows.

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