Job Description

Front Desk Agent Job Description * Greet guests with a friendly smile while maintaining a professional, warm and welcoming demeanor at all times * Maintain a clean and crisp professional appearance while following uniform guidelines * Communicate and address all guest and staff members with respect and in a professional manner * Anticipate and assist in meeting guest needs to ensure a great guest experience * Assist guest with luggage * Maintain a high attention to detail to help ensure conditioning and cleanliness of the property such as picking up trash and maintaining public areas as needed * Clean guest rooms as necessary * Maintain a clean and tidy work space at all times * Consistently conduct day to day operations efficiently by following all standard procedures, checklist and through management guidance * Maintain front desk logs up to date and communicate its content to pertinent departments * Check, reply and forward hello emails to guest and pertinent personnel throughout shift * Maintain all guest and employee information confidential * Remain vigilant and periodically walk hotel grounds to help minimize risk of theft, vandalism, crime or other safety hazards and report incidents to management * Perform all guest check-in and check-out procedures efficiently and within a timely manner * Be informed and up-to-date on all room types, room accommodations, rates and availability * Obtain and confirm guest information, assign rooms and activate guest key codes * Maintain Whistle text platform to communicate and service guest needs * Collect payment for all room charges and additional fees * Answer phones, direct calls and relay messages to appropriate personnel * Make and confirm reservations * Attend all staff meetings and ongoing trainings * Inform guests of hotel amenities and local offerings * Communicate with housekeeping, maintenance and F&B personnel pertinent information to ensure a great guest experience * Communicate with housekeeping to update room status throughout shift to ensure rooms are guest ready * Have the ability to provide local information of restaurants, sites, activities, and special events * Resolve guest complaints and problems calmly and effectively within a timely manner * Notify management of any serious issues and communicate pertinent information to appropriate departments as needed * Must have the ability to push, pull and lift a minimum of 45lb, walk up and down stairs to assist guest with luggage and stand/move for an entire shift * Must have the ability to be physically present to cover 8 hours shifts and follow a weekly schedule * Perform any task requested by supervisor/manager *I understand that this is a standard but not limited job description of my general duties*

Job Tags

Similar Jobs