Job Description

Retail Center Associate selling customer's shipping, packaging and printing needs. Responsibilities and Duties including but NOT limited to: . Store Operations * Oversee the daily operations of the UPS Store. * Ensure the store is clean, organized, and fully stocked. * Open and or close the store according to policy. * Maintain compliance with corporate guidelines and safety standards. 2. Staff Management * Recruit, hire, train, and supervise store associates. * Create staff schedules and manage time-off requests. * Conduct regular staff meetings and performance evaluations. * Motivate and coach employees to meet productivity and service goals. 3. Customer Service * Ensure high-quality customer service is delivered consistently. * Resolve customer complaints or issues professionally and promptly. * Handle escalated customer concerns. 4. Sales and Marketing * Drive sales and monitor performance against revenue goals. * Promote store services, including printing, shipping, mailbox rentals, and more. * Develop local marketing plans and build relationships with the community. 5. Financial and Inventory Management * Manage store budgets, expenses, and financial reports. * Monitor cash handling and ensure deposits are made correctly. * Maintain proper inventory levels and order supplies as needed. 6. Technical Knowledge & Compliance * Understand and operate shipping, printing, and POS systems. * Ensure compliance with shipping regulations, especially for international and hazardous shipments. * Stay updated on new UPS products, services, and procedures. 7. Reporting and Communication * Report store performance metrics to the franchise owner or corporate office. * Communicate effectively with team members, vendors, and corporate support staff.

• High school diploma or GED required
• Retail/customer service experience
• Good communication and people skills
• Strong computer skills, including Email
• Outstanding phone skills
• Multitasking and to be a critical thinker
• Strong verbal and written communication skills
• Prompt, reliable, and responsible
• Able to lift 50+ pounds
• Ability to handle either opening or closing the store and work alone
• Willing and able to work 30-35 hours per week with a varying schedule, weekends are a must
• Previous applicants need not apply.*

Job Type: Full-time Pay: From $18.00 per hour (More for UPS Store Experience) Benefits:

• Employee discount
• 401K After 1 Year Of Employment
• Paid training

Compensation package: * Monthly bonus Schedule:

• 30-35 hrs
• Weekends Required

Experience: * Retail sales: 1 year(Preferred) License/Certification: * Driver's License (Preferred) Work Location: In person

Job Tags

Hourly pay, Full time, Weekend work,

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