Job Description

The Group Operations Coordinator is responsible for assisting with managing all Ad Hoc group and wholesaler reservations for our Alaskan properties. The Group Operations Coordinator serves as the liaison between the Sales department and the onsite Operations department.

Job Responsibilities

• Essential Functions:

• Develop knowledge of Springer Miller (SMS) reservation system by monitoring reservation inboxes, working with the front desks for group room blocking, and enter/update group activity/meal reservations
• Enter rooming lists and booking details for large group arrivals
• Enter passenger manifests for large bus tour groups

Status and Scope:

Reports to Senior Sales & Distribution Manager Position requires focus, a positive attitude, strong organizational skills Must be able to work efficiently – prepared to help wherever needed

• Reconfirm group services with Tour Directors prior to group arrival
• Issue and process invoices for group reservations payments
• Complete additional tasks as assigned by the Senior Sales Manager and Senior Sales & Distribution Manager

Qualifications

• High School Diploma or equivalent required. College Degree preferred
• Strong ability to effectively execute MS Office, MS Word, MS Excel programs
• Previous experience and/or desire to work in tourism industry preferable
• Must have excellent oral and written communication skills as well as fluency in written and spoken English language
• Excellent computer organizational and time management skills
• Ability to work autonomously without direct supervision
• Must have space at residence for home office including quiet area without interruption, desk, computer chair, monitor(s), and have a fast internet connection. Staff will work primarily from home-based office. Laptop and credit card reader is provided along with programs needed to execute this position

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