Job Description
About Us:
Gurney’s Resorts & Seawater Spa is a premier luxury destination offering unparalleled oceanfront experiences in Montauk. Our mission is to create a unique, effortlessly elegant experience for our guests.
Job Summary:
The Housekeeping Manager is responsible for overseeing all aspects of housekeeping operations, including guest rooms, public areas, and laundry services. This role involves managing a team of housekeeping supervisors, room attendants, and other staff, ensuring that cleanliness standards are consistently met or exceeded. The ideal candidate will have strong leadership skills, attention to detail, and a passion for delivering outstanding service.
Key Responsibilities:
- Manage daily housekeeping operations, including room cleaning, public area maintenance, and laundry services.
- Lead, train, and supervise housekeeping team, room attendants, and support staff to maintain high service standards.
- Develop and manage team schedules, ensuring adequate staffing levels to meet business demands.
- Conduct regular inspections of guest rooms and public areas to ensure adherence to cleanliness and presentation standards.
- Coordinate with maintenance and other departments to report and resolve any issues, such as repairs or service requests.
- Manage inventory of cleaning supplies, linens, and guest amenities, ensuring proper stock levels and efficient usage.
- Oversee the onboarding, training, and development of housekeeping staff to build a skilled, motivated team.
- Ensure compliance with health, safety, and sanitation regulations across all housekeeping operations.
- Prepare and manage budgets, control expenses, and track costs to maintain efficient operations.
- Address guest concerns and feedback related to housekeeping, ensuring prompt and satisfactory resolutions.
- Implement and uphold company policies, procedures, and standard operating practices (SOPs).
Qualifications:
- 5+ years of experience in housekeeping management, preferably within a luxury resort or hotel.
- Strong leadership, organizational, and communication skills.
- Ability to manage multiple tasks and priorities effectively in a fast-paced environment.
- Excellent attention to detail with a focus on maintaining high standards of cleanliness.
- Ability to work flexible hours, including weekends and holidays.
- Knowledge of Property Management Systems (PMS), (e.g OPERA).
- Bilingual proficiency in Spanish and English is preferred
Physical Requirements:
- Ability to walk, stand, and move around the property for extended periods to oversee housekeeping operations.
- Capability to lift and carry objects weighing up to 30 pounds, such as cleaning supplies, laundry, or equipment.
- Frequent reaching, bending, and crouching to inspect rooms, storage areas, or assist staff with tasks.
- Ability to handle cleaning equipment, supplies, and small tools effectively.
- Adequate visual acuity to inspect cleanliness, spot maintenance needs, and read reports.
- Ability to hear and respond to staff or guest inquiries, including in noisy environments like laundry or housekeeping offices.
- Comfortable working in various conditions, such as exposure to cleaning chemicals, dust, and fluctuating room or laundry temperatures.
Pay Range and Compensation Package:
- $76,000-$82,000 per year
- Comprehensive health, dental, and vision insurance for full-time, year-round employees.
- Paid time off.
- Manager Housing
- Relocation Assistance
- Employee discounts on accommodations, dining, and spa services.
- Opportunities for professional development and career growth.
Equal Opportunity Employment Statement:
Gurney’s Montauk Resort & Seawater Spa is an Equal Opportunity Employer. We do not discriminate based on race, color, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status.
We are committed to fair and equitable pay practices, and the salary we present for this position is provided in good faith, reflecting the expected duties, responsibilities, and required qualifications.
Job Tags
Holiday work, Full time, Relocation package, Flexible hours,