Job Description

Inbound Call Center Representative Location Indianapolis, IN (Downtown area) :

DUTIES*Answer all 800 calls in a timely manner. Record on Client Contact forms.*Forward 800 calls to available volunteer counselors or provide counseling assistance when volunteers are not available. Take calls from counselors regarding availability and/or supplies.*Complete data entry each day including Client Contacts*Do labels and mailing for information packets, assemble packets of information, and make copies of SHIP information as needed.*Inform the Office Manager when supplies of materials are low*Put away all deliveries in an orderly manner. Keep work area in order and recycle unwanted paper and boxes. Make sure work area is neat and orderly*Take voice mail messages for all packet requests twice a day (morning and afternoon at minimum).*Forward call back messages to Volunteer Supervisors at the end of the day.*Put together new counselor training materials and other training materials requested by Trainers.*Put together presentation materials and supplies as requested by Volunteer Supervisors, Counselors, or SHIP Local Sites.*Other duties as assigned by Office Manager including, but not limited to, special mailings/emails, 800 message recordings, updating lists, etc.

Job Type: Contract

Pay: $15.00 per hour

Expected hours: 37.5 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Morning shift

Education:

• High school or equivalent (Required)

Experience:

• Call center: 1 year (Required)

Language:

• Spanish (Required)

Ability to Commute:

• Indianapolis, IN 46204 (Required)

Work Location: In person

Job Tags

Hourly pay, Contract work, Local area, Shift work, Day shift,

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