Jaguar Land Rover Cape Fear Service Advisor Job at AUDI JLR LOTUS BMW MOTO, Wilmington, NC

RmdXSmpmTFVxZlBybmVQTmJlQ2dDeFFVbEE9PQ==
  • AUDI JLR LOTUS BMW MOTO
  • Wilmington, NC

Job Description

SERVICE ADVISOR

As a Service Advisor, you’ll be at the forefront of the automotive industry, promoting the most innovative parts and accessories available on the market today, and working with the latest in diagnostic technology in a state-of-the-art environment. Reporting to the Service Manager, you will be responsible for coordinating customer vehicles for servicing, ensuring high levels of customer satisfaction and maximizing departmental profitability. Benefits
  • Health, dental, vision insurance
  • 401k match
  • Paid time off
  • Growth opportunities
  • Paid holidays
  • Close to the beach
  • Competitive pay
  • Employee discount program
Responsibilities
  • Making appointments, processing repair orders, quotes and invoices
  • Providing customer support via phone and face-to-face at the dealership
  • Qualifying customer problems and logging them for technicians to review
  • Ensuring customer approval for all remedial work to be carried out
  • Promoting our range of vehicle parts and accessories
  • Internal coordination of service work to adhere to commitments made to customers
  • Estimating costs and time for work to be carried out, and maintaining customer contact to ensure smooth delivery of vehicle
Qualifications
  • Prior experience as a service advisor or service writer required
  • Candidates MUST possess above-average phone and communication skills
  • Must bring a positive, upbeat attitude to this role and be completely comfortable upselling clients on products and services
  • Excellent follow-up and follow-through skills to ensure client satisfaction
  • Must have the ability to communicate technical information in non-technical terms to clients
  • Ability to evolve and adapt to changing business needs
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Tags

Full time, Local area,

Similar Jobs

General Dynamics Information Technology

Construction Surveillance Technician (CST) II Job at General Dynamics Information Technology

 ...Identifies threats, vulnerabilities, and potential risks. Drafts security incident reports and briefs government and civilian agencies including military senior leaders. Manages uniformed escort personnel and associated logs; assigns, trains, briefs site security... 

Pauli Ford

Sales Assistant Job at Pauli Ford

The Sales Assistant plays a crucial role in supporting the sales team and ensuring a seamless, high-quality customer experience at Pauli...  ...on vehicles.* Assist in photographing vehicles for online inventory listings.* Report any vehicle damage or mechanical... 

Miami Mixed Media

Floor / Production Manager - Screen Printing & Embroidery Job at Miami Mixed Media

 ...combining creative design, precision production, and a genuine passion for quality. As we continue to expand, were becoming a true staple in Miamis creative and manufacturing community, and were looking for talented individuals who want to grow with us. Position... 

Elevance Health

HR Employee Relations Consultant, Sr. Job at Elevance Health

 ...HR Employee Relations Consultant, Sr. Location: This role requires associates to be in-office 1 - 2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured... 

Amazon.com Services LLC

US Immigration Escalations Specialist , Immigration Job at Amazon.com Services LLC

 ...DESCRIPTION Serve as US Immigration SME to resolve complex immigration escalations for Amazonians and candidates, managing difficult legal issues with external providers, internal legal, and business customers, conducting root cause analyses, and developing mechanisms...