Job Description

We are recognized as one of the most prominent consumer sales product and management firms in Towson. Our commitment and keen efforts to create long lasting relationships between our clients and their consumers is what separates us from the competition. Our clients are preparing for immense growth and we are actively seeking to hire within our sales team to help them execute.  To ensure that we exceed our client’s goals and expectations, we are looking for a highly-skilled individual to join our team as an Account Manager Trainee. 

As an Account Manager Trainee, you will have the opportunity to train directly with our senior-level Sales Managers and gain extensive knowledge on how to effectively represent our clients. Additionally, you will work collaboratively with some of our customer service and client relations team members to learn the ins and outs of the industry. The Account Manager Trainee position is designed for someone with a true passion in fostering positive client relations, assisting customers in their needs, and driving the company to new heights! 

Responsibilities of the Account Manager Trainee: 

• Increase new customer acquisitions by engaging with customers and educating them on potential services available to them offered by our clients 
• Utilize product and service knowledge to increase sales and generate business that bring longevity and value to the company 
• Enhance every customer’s experience by providing a genuine, positive, and professional interaction when assisting them directly in person 
• Apply market research and competitive pricing to upsell our client’s products and services when it benefits the customer’s needs 
• Ensure any records of the customer’s contact information, billing address, installation date, and preferred sales package are correct before submitting 
• Gain full comprehension of our client’s campaign goals, current promotions, new expansions, and sales targets by attending all conference calls and participate in on-site training sessions

Qualifications and Skills for the Account Manager Trainee role: 

• High School diploma or comparable certification is preferred 
• 1-2 years of prior work experience in a customer service, customer relations,  customer support, sales, or similar field recommended 
• Flexible schedule 
• Adaptable in fast-paced working environments 
• Ability to working both independently and collaboratively in a team setting 
• Distinguished in verbal communication, visual presentation, and public speaking 
• Solution-oriented and provides creative, clear, and concise responses to our customer’s inquiries and issues through critical thinking 
• Self-driven, motivated, and eager to train with our senior-level managers to develop stronger relationship building skills with our clients

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