Job Description

SouthCoast Is Looking For A Full-Time Appointment Scheduler For Our Eisenhower Location

Responsible for making and scheduling patient appointments in an efficient and timely manner.

Qualifications:

• Ability to communicate clearly and speak concisely.
• Ability to exercise professionalism in dealing with all levels of personnel, patients, and patients' families.
• Ability in using multi-line telephone system.
• Knowledge of proper telephone etiquette.
• Knowledge of customer service principles.

Responsibilities:

• Verifies insurance policy benefit information and obtains Authorization/ Precertification, prior to the patient’s visit.
• Assures all insurance information has been completely and accurately obtained. Documents all pertinent insurance information. Documents information given or received to support actions taken on insurance charges or referral issues. 
• Coding – understanding CPT and ICD10 to schedule appropriate test and payable diagnosis codes
• Appeal denials if the insurance company denies the precertification by giving addition clinical information as needed.
• Coordinate with hospital on scheduling STAT imaging studies, providing demographics, office notes, etc. 
• Patient calls and concerns – manage in-person and phones encounters
• Educates patients and families on insurance issues. Communicates patient’s fiscal responsibility in a professional manner. 
• Notifies appropriate work units of patient’s insurance coverage, authorizations, or status. 
• Identifies all patients without third party financial benefits and directs them for financial counseling according to SCMG self-pay policies and procedures 
• Verifies necessary patient information and updates patient profile in the computer. (Ntierprise/RIS)
• Answers questions regarding patient procedure billing and cost 
• Schedules diagnostic appointment in Niterprise and Meditech . Relays necessary messages to staff.
• Complete an outgoing referral in Niterprise. 
• Ensure patient is aware of instructions for test, any prep that is required, directions, patient regarding holding medications and meals, attire for treadmill, body lotions, etc
• Answers telephones, screens calls, and provides general information.
• Answers questions regarding patient appointments and schedules outpatient appointments.
• Ensures that updates (cancellations or additions) are input daily into master schedule and provider or nurse are notified, if appropriate. Patients that have a priority visit appointment are not allowed to cancel the appointment, a patient can only reschedule. Such appointments falls that in this category are Coumadin, one week follow-up or anything that the physician may note as a priority appointment.

Education/Experience:  High School Diploma. At least one year work experience in a medical office/Imaging department setting.  Prefer prior switchboard operations experience. Knowledge of medical terminology desired. Word processing and computer experience.

Benefits :  H ealth , HSA/FSA, dental, vision, life, long term disability, 401(K) with employer contribution, supplemental insurance policies. PTO, holidays, jury duty and bereavement leave.

EEO, DFW, MFVD

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