Job Description

Job Summary

Seeking a stellar Medical Office Assistant, to support the Executive Director who is also the lead midwife. The ideal candidate is organized, detail-oriented and passionate about reproductive health. We are looking for someone who loves working on dynamic projects and is adept at managing shifting priorities to achieve our goals. Our office strives to create a safe and welcoming environment for our diverse community, with respect for all individuals and forms of family.

Core Responsibilities

• Manage schedule for providers and administrative team. Includes managing administrative meetings, patient appointments and tasks.
• Perform a variety of administrative duties, such as taking minutes for team meetings, tracking action items, sending reminders when necessary.
• Triaging and responding to or distributing incoming mail, email, voicemail, and faxes.
• Prepare and send letters, invoices, faxes.
• Track accounts.
• Maintain office supplies, ensuring the cleanliness and organization of the workspace.
• Collect and place orders pertaining to office needs.
• Greet office visitors, answer and direct phone calls, field inquiries.
• Performs other duties as assigned.
• Communicate with respect and consideration for all members of our diverse community, including those who identify as LGBTQIA+, BIPOC, and diverse abilities.

Medical Assisting Responsibilities, as requested

• Complete Office Visit Planning for OB/GYN, lactation and infant appointments.
• Schedule tests, labs, or diagnostics when due.
• Help maintain patient records.
• Communicate with insurance companies/billers.
• Place referrals.

Qualifications

• High school graduate or equivalent required.
• Medical terminology preferred.
• Medical Assistant certification preferred.
• Current driver’s license and reliable transportation.

Experience

• Demonstrated success in office administration roles preferred.
• Experience in reproductive/sexual health (OB, GYN, midwifery, infant/pedi, lactation, or family health preferred.

Knowledge, Skills & Abilities

Requires a blend of strong organizational, interpersonal, and technical skills, including:

• Excellent Communication: Both written and verbal, to interact clearly and professionally with patients, colleagues, providers and community collaborators.
• Moving Goals Forward: Strong task management skills with time-management and multitasking abilities. Able to anticipate team needs to support productivity.
• Organizational Prowess: Highly organized to manage schedules, records, and workflows efficiently.
• Attention to Detail: To ensure accuracy in administrative tasks and patient information.
• Empathy and Compassion: To provide a supportive and understanding environment.
• Technical Proficiency: In using electronic health records (EHR) systems, scheduling software, and other relevant technologies like Google Suite, Adobe Acrobat, and electronic fax.
• Discretion and Confidentiality: To handle sensitive business and patient information with integrity.
• Problem-Solving: Self-motivated and proactive to identify and solve problems to ensure smooth operations.

Working Environment:

• Office environment, may include some remote work.
• Requires use of computing equipment, telephone, multi-functioning printer and calculator.
• Ability to travel to and from meetings, training sessions or other business-related events.
• Occasional after hours and weekend work or overtime may be required.

Physical Demands:

• Primarily working at a seated/standing desk. Occasionally mobile through the office with some light cleaning/organizing.
• Exerts up to 15 lbs. of force occasionally.

**Successful candidates will forward a cover letter and resume to julie@worcestermidwifery.com**

Job Type: Part-time

Pay: $20.00 - $27.00 per hour

Benefits:

• Paid time off

Ability to Commute:

• Worcester, MA 01603 (Required)

Ability to Relocate:

• Worcester, MA 01603: Relocate before starting work (Preferred)

Work Location: In person

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