Job Description

Overview:

OPERATIONS OFFICER III

WHAT IS THE OPPORTUNITY?

Responsible for assisting the Operations Supervisor or Operations Manager with directing, developing, managing and motivating colleagues involved in back office operations and ensuring the operational integrity of assigned function and adherence to Bank policies and procedures. Responsible for building and maintaining relationships with internal and external customers and providing exemplary customer service. This is typically a second line "assistant" supervisor position that focuses on providing technical oversight to staff while gaining supervisory experience.

What you will do

• Oversees the daily activities of assigned functional area; prioritizing; completing multiple activities; resolves problems as they arise.
• Applies both technical and general business knowledge to resolve the most complex issues in assigned function.
• Responsible and accountable for appropriate quality controls related to the financial products the bank provides, the services the bank delivers, and the processes employed
• Leads and guides employees; motivates, trains and coaches colleagues.
• Identifies training needs and ensures proper colleague training.
• Ensures activities are in compliance with legal/regulatory requirements and CNB policy and procedure.
• Proactively identifies and recommends new/proposed policies and procedures as they relate to operations issues/opportunities; assists in the implementation of new processes and procedures.
• Applies in-depth knowledge of systems, functions and procedures to identify and resolve quality issues to ensure overall team quality
• Has signing authority for approving operational work within approved limits.
• Maintains up-to-date knowledge of Bank policies and procedures.
• Provides exceptional customer service and serves as resource to internal and external customers.
• Ensures employees are in compliance with specified CNB compliance guidelines.
• Clearly communicates ideas and concepts both orally and in writing.
• Performs other duties as assigned or requested

Must-Have*

• Minimum of 4 years experience in Banking Operations in a financial institution required.
• Minimum of 2 years experience supporting and maintaining commercial cards.

Skills and Knowledge

• Ability to perform functional duties and related positions with minimal supervision.
• Ability to interact effectively with all levels of Bank personnel and customers; excellent verbal and written communication skills; excellent interpersonal/customer service skills; knowledge of regulatory requirements and bank policies and procedures.
• PC skills required.
• Ability to handle problem situations with colleagues and clients effectively.

Compensation

Starting base salary: $31.39 - $50.14 per hour. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.

*To be considered for this position you must meet at least these basic qualifications
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Benefits and Perks

At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks .

ABOUT CITY NATIONAL

City National Bank, a subsidiary of Royal Bank of Canada, is the largest bank headquartered in Los Angeles with $92.03 billion in assets as of April 30, 2024. Founded in 1954, City National provides personalized banking, investment and trust services in select markets including Los Angeles, Orange County, San Diego, the San Francisco Bay Area, New York City, Nashville, Atlanta, Delaware, Las Vegas, Washington D.C. and Miami.* In addition, the company and its investment affiliates manage or administer $96.83 billion in client investment assets. City National is dedicated to strengthening communities, and in 2023 alone, the company made more than $11 million in charitable contributions to nonprofits that support the communities it serves.

*City National Bank does business in Miami and the state of Florida as CN Bank.

For more information about City National, visit cnb.com .

EQUAL OPPORTUNITY EMPLOYER & REASONABLE ACCOMMODATION
City National Bank is an equal opportunity employer committed to promoting and maintaining a diverse, equitable and inclusive working environment where differences are valued and encouraged. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by the laws or regulations in the locations where we operate or in our Code of Conduct. READ MORE

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation for any part of the employment process. Please contact us via email or leave a message at (213) 673-9139. These contact methods are dedicated to applicants whose disability prevents them from successfully applying online. Only messages left for this purpose will be returned. Responses may take up to two business days.

Job Tags

Hourly pay, Full time,

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