The 700 Club Prayer Center
The Christian Broadcasting Network (CBN) is looking for an Interaction Analyst to be accountable for analysis of customer conversations/interactions utilizing an advanced speech analytics solution. Responsibilities include understanding the organization’s business objectives and goals, analyzing recorded audio and audio-based data sets for critical insights, patterns, and trends as well as communicating analysis and proposing solutions to the organization.
This role will collaborate with operations and staff management using data and speech analytics to interpret and drive effective execution of various department initiatives. This position will help determine how to improve call performance metrics, increase customer satisfaction with daily prayer and product interactions, and how to provide excellent execution of contact center programs. This will include phone interactions, email, social media, and others. Day-to-day responsibilities include: requirements gathering; definition, documentation, identification and creation of words and phrases that are used to drive business value utilizing the speech analytics solution; and, the creation of analytical reports designed to help the team achieve business goals.
Our Interaction Analyst is a highly disciplined self-starter with solid collaboration and communication skills who thrives on data, language, and technology. The ideal candidate will possess strong analytical skills, the ability to analyze root-cause, and a strong attention to detail.
The successful candidate will have the following qualifications:
CBN is a global nonprofit ministry demonstrating the love of God by sharing the Gospel through digital content, traditional media, and humanitarian aid. CBN offers a professional and rewarding work environment, competitive salary, and benefits package to include healthcare for full time positions. If you meet the listed qualifications and are in agreement with CBN’s mission and purpose, please click apply or visit our CBN Job Board at for application and benefit information.
We are unable to give full consideration to resumes without applications.
...Full and Part-Time! Flexible! General Description: To support Persons in recovery from addiction through promoting wellness and creating community networks. The Addiction Recovery Coach will promote person centered self determination and decision making through the...
(Physician/MD qualifications required) Ortho Moultrie GA The Orthopedic Surgery position is for a hospital employed position. The way we work hospital-owned physician practices is to treat them as if the MD is the owner. We negotiate a salary based upon MGMA figures...
...transferring. Our goal is to help our clients remain in their homes so they can be happy and thrive. Bonus Opportunities to those open to PRN weekend positions! Please apply online a Requirements: Negative TB test read within the last year (or willing to get one)....
...convenient location. At our state-of-the-art facility on Flatlands Avenue, patients receive the most advanced treatment options in Cardiology, Dentistry, Dermatology, Endocrinology, Gastroenterology, General Surgery, Gynecology, Ophthalmology,Pediatrics, Podiatry,...
...Language Trainers is a successful language training company working with freelance teachers of 70different languages in hundreds of towns... ...Language, Anytime, Anywhere! We are currently looking for a Polishlanguage teacher for one of our clients in Zephyrhills, FL....