Remote Customer Service Representative Job at Buddy Moving, Frisco, TX

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  • Buddy Moving
  • Frisco, TX

Job Description

Pay

$15.00 – $17.00 per hour
Potential commission opportunities available.

 

About the Role at Buddy Moving

 

Looking for a remote position where you actually get to help people—and not chase them with cold calls?

At Buddy Moving , our Customer Service Representatives are the friendly first voice our customers hear when they’re planning a move. Every call is from someone who wants our help. Your job is to be their “buddy” through the process: answer questions, walk them through options, and secure their move date with us.

If you enjoy talking to people, solving problems, and working from home, this could be a great fit.

What You’ll Do

  • Answer inbound calls, texts, and/or web leads from people who are actively looking to move.

     
  • Ask great questions to understand their move details and recommend the right service.

     
  • Provide clear, accurate information about pricing, availability, and next steps.

     
  • Use our CRM (training provided) to create and manage opportunities, notes, and follow‑ups.

     
  • Book moves, update existing reservations, and deliver an awesome customer experience on every interaction.

     
  • Work as part of a supportive remote team that relies on each other to pick up calls quickly and keep customers happy.

     

What We’re Looking For

  • Comfortable and confident speaking with customers over the phone.

     
  • Strong active listening and clear communication skills.

     
  • Basic computer skills (email, web‑based systems, data entry).

     
  • Able to learn our CRM and follow scripts/processes (we’ll train you).

     
  • Organized, dependable, and able to work from home with minimal distractions.

     
  • A positive attitude—we want customers to feel like they’re talking to a real buddy , not a robot.

     

This is not a cold‑calling sales job. All customers are contacting us because they are interested in moving services. Whether helping a customer schedule their move or working to a resolve an issue, our Customer Service Representatives are the first point of contact and set the tone for their entire experience with us.

Schedule & Job Type

  • Job Type: Full‑time

     
  • Schedule:

     
    • Day shift

       
    • Morning shift

       
    • Some evening coverage may be needed based on business demand

       
  • Work Location: Remote (Texas residents only)

     

Benefits

We want our CSRs to feel taken care of—both at work and at home. Full‑time team members are eligible for:

  • Health insurance

     
  • Dental insurance

     
  • Vision insurance

     
  • Company‑paid life insurance (at no cost to you)

     
  • Paid time off (PTO)

     
  • Paid holidays (including New Year’s Day, Christmas Day, Thanksgiving Day, and Fourth of July)
  • Work‑from‑home (we provide the equipment needed for your role)

Why You’ll Love Working with Buddy Moving

  • No cold calling – everyone you talk to has reached out because they need help with a move.

     
  • Team environment – you’re not just a headset and a script; we coach, support, and celebrate wins together.

     
  • Growth potential – as we grow, strong performers will have opportunities to take on more responsibility.

     

How to Apply

If this sounds like you, submit your resume and tell us a bit about your customer service or phone experience. We review applications regularly and will reach out to candidates whose experience looks like a match.

We’re excited to meet our next great CSR “Buddy”!


 

Job Tags

Remote job, Hourly pay, Full time, Day shift, Afternoon shift,

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