SewerQuest Drain Cleaning Company is a leading provider of drain cleaning and sewer inspection services. Our mission is to deliver exceptional customer service, innovative solutions, and unparalleled expertise in the drain cleaning industry. We're committed to excellence, integrity, and continuous improvement.
Job Summary
We're seeking a highly organized and detail-oriented Remote Virtual Office Assistant to support our administrative team. As an entry-level position, this role provides an excellent opportunity to gain experience in office administration and customer service.
_Responsibilities_
1. _Administrative Support_:
- Answer and direct phone calls, emails, and messages.
- Manage and maintain accurate and up-to-date records and databases.
- Prepare and distribute documents, reports, and correspondence.
2. _Customer Service_:
- Respond to customer inquiries and provide excellent customer service.
- Resolve customer complaints and concerns in a professional and timely manner.
3. _Scheduling and Dispatch_:
- Coordinate and schedule appointments, jobs, and maintenance activities.
- Dispatch technicians and coordinate logistics.
4. _Data Entry and Bookkeeping_:
- Enter and maintain accurate financial data, including invoices, payments, and expenses.
- Assist with bookkeeping and accounting tasks.
5. _Special Projects_:
- Assist with special projects, events, and initiatives as assigned.
_Requirements_
1. _Education_: High school diploma or equivalent required; associate's or bachelor's degree in Business Administration, Office Administration, or a related field preferred.
2. _Experience_: 0-2 years of experience in office administration, customer service, or a related field.
3. _Skills_:
- Excellent communication, organizational, and time management skills.
- Proficiency in Microsoft Office, including Word, Excel, and Outlook.
- Familiarity with customer relationship management (CRM) software and scheduling systems.
4. _Certifications/Licenses_: None required, but certifications like Certified Administrative Assistant (CAA) or Certified Customer Service Representative (CCSR) are an asset.
_Benefits_
1. _Competitive Salary_: ($35,000 - $45,000 per annum)
2. _Comprehensive Health Insurance_
3. _401(k) Retirement Plan_: with company match
4. _Paid Time Off_: (vacation, sick leave, holidays)
5. _Opportunities for Professional Growth_: and development
6. _Collaborative Work Environment_: (remote work setup)
7. _Recognition and Reward Programs_
8. _Employee Assistance Program_: (EAP)
9. _Flexible Scheduling_
10. _Professional Development Opportunities_
_Equal Employment Opportunity Statement_
SewerQuest Drain Cleaning Company is committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, national origin, age, disability, or any other protected characteristic.
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