Service Dispatcher Job at Hop Energy, Proctor, VT

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  • Hop Energy
  • Proctor, VT

Job Description

SUMMARY

Dispatches service technicians to install, service, and repair oil burner systems, hot water appliances or air conditioning units by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Provide Back-up to Customer Service team when situation is required
  • Reviews work orders from departments or complaints from customers and records type and scope of service to be performed.
  • Prioritize field service technician schedules according to urgency, resources and availability.
  • Works with the field service supervisor to improve productivity, morale, and maintain a culture of providing exceptional service.
  • Contacts supply vendors, verify availability of parts and equipment to ensure on time scheduled work performance.
  • Receives progress update calls from service technicians by telephone, or in person.
  • Informs workers of type and location of work to be performed and dispatches workers to job. Map reading skills are essential.
  • Keeps a record of repairs, installation, removal of equipment or appliances, and hours required on each job.
  • Responsible for securing and closing the building and the end of the shift.
  • Contacts customers to provide updates on arrival and/or reschedule of appointments.
  • Documents customer contact and/or customer issues and work to resolve problems.
  • May be required to work from home during severe weather conditions
  • May be required to interpret and apply labor contract language if applicable.

QUALIFICATIONS

  • Proficient in Windows environment, (MS Office Suite, MS Outlook) and Web navigation.
  • Ability to learn software applications that are required for successful job performance.
  • Excellent communication and problem-solving skills.
  • Must be able to work in a team structured environment.
  • Can perform satisfactorily when not directly provided with guidance and supervision
  • Ability to juggle priorities
  • Must have a personal cell phone that can be used for business purposes

SUPERVISORY RESPONSIBILITIES

Indirect supervision of 5 - 10 Service Technicians. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

You should be proficient in:

  • Customer Service
  • Continuous Improvement
  • Scheduling Experience
  • Budgeting / Forecasting Experience
  • Excellent Communication Skills
  • Microsoft Excel

Machines & technologies you'll use:

  • ERP Software

Job Tags

Contract work, Shift work,

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