Essential Functions and Responsibilities
1. Handles incoming phone calls, student emails, and live chats from students and/or parents.
2. Serves as a primary contact for students seeking information regarding their student account information. Determine requirements by working with students and/or parents. Answer inquiries by clarifying desired information; researching, locating, and providing information. Assist students and/or parents with navigation of Financial Check-In online process each semester. Communicate with students any implications of withdrawing from course(s). Communicate and inform students of dates and deadlines. Advise students of current account charges and fees including any projections. Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. Coordinate with University departments to resolve any student account issue. Fulfill requests by clarifying desired information; completing transactions; forwarding requests. Process over-the-phone credit card payments within PCI compliance including daily reconciliation. Offer payment plan and approved financial options based on students' current status. Assist with any service related requests such as itemized receipts, book vouchers, tax information, etc.
3. Make service-related outbound phone calls to students and/or parents.
4. Become knowledgeable of all Student Accounts policies and procedures.
5. Properly safeguard funds and account information by adhering to established internal control policies and procedures as well as federal and state guidelines.
6. Keep equipment and University systems operational by following established procedures; reporting malfunctions.
7. Update job knowledge by participating in education opportunities. Participate in regular team meetings and personal conferences with immediate supervisor. Attend and participate in regular training opportunities.
8. Enhance organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
9. Work effectively as a team member, embracing and fostering Liberty University's mission.
10. Follow all state and federal laws, as well as Liberty University policies and procedures.
11. Ability to articulate and defend the unique Christian educational mission and vision of Liberty University and its subsidiaries to a wide variety of individuals and groups.
12. Perform other duties as assigned.
Qualifications, Credentials, and Competencies
A bachelor's degree in Accounting or Business, knowledge of debt collection methodology, contact center experience, knowledge of Banner, and fluency in Spanish or ASL preferred.
Ability to effectively utilize Microsoft Office Suite, Sharepoint, Bizflow, and Banner. Must be able to work a flexible schedule and not in default on any federal student or parent loans. Individual must not be convicted of, or have pled nolo contendere or guilty to, a crime involving the acquisition, use, or expenditure of federal, state, or local government funds, -or- be administratively or judicially determined to have committed fraud or any other material violation of law involving federal, state, or local government funds (CFR 668.14(b)(18)(i)). Effective communication both verbally and in writing. Ability to intuitively reason, analyze information and events, and apply judgment in order to solve problems of both a routine and complex nature. Excellent computer and organizational skills. Regularly required to lift 10 or fewer pounds.
...We are seeking an experienced Certified Nurse Midwife (CNM) to join our well-established OB/GYN practice in New Jersey. Our team of physicians and midwives works collaboratively to provide high-quality, respectful, and culturally appropriate care. Job Responsibilities...
Call Center Agent*South Jordan, UTJob descriptionRiverton Chevrolet located in South Jordan, UT is now hiring a Call Center... ...part in helping drive traffic to the dealership. Call center experience is required. Immediate training and ongoing support are provided...
...Technical and functional activities relating to the efficient operation of Radiation Oncology Services. Responsibilities include materials management, patient and employee satisfaction, human resources, billing, and assuring that all aspects of radiotherapy are delivered...
...for interview tips and many job opportunities! * Repair, install, adjust, or maintain industrial production and processing machinery or refinery and pipeline distribution systems. May also install, dismantle, or move machinery and heavy equipment according to plans.
...Position Description**Immediate opening for a SOLO Class B CDL Truck Driver and we want the right Trucker to join us at Ryder in... ..., North Indiana+ Route: Local Home Daily+ Tractor Type: 26' Straight Truck+ Able to Accept Automatic restriction+ Equipment: Pallet...