Technical Writer Job at Triumph Services, Richmond, VA

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  • Triumph Services
  • Richmond, VA

Job Description

Technical Writer

REMOTE

Long term contract

The Technical Writer will be responsible for developing high-quality documentation , including system manuals, release notes, and online help resources for all General District systems. This role requires excellent writing skills, the ability to translate complex technical concepts into clear, user-friendly instructional materials, and collaboration with subject matter experts, analysts, and trainers across the Virginia Courts.

Key Responsibilities

In addition to other assigned tasks, responsibilities include:

  • Develop, write, and maintain high-quality documentation for all General District applications

  • Create and update system user manuals, system release documentation, and online help content

  • Collaborate with business analysts, trainers, and technical staff to ensure documentation accuracy and clarity

  • Translate complex system functionality and statutory business requirements into clear procedural instructions

  • Edit, revise, and proofread documents for grammar, clarity, consistency, and formatting compliance

  • Assist in developing online instructional materials for clerks and judges, including multimedia or interactive content

  • Use e-learning authoring tools to ensure content quality, consistency, accessibility, and readiness for posting in the Learning Center

  • Ensure all documentation meets OES quality standards and is accessible to diverse audiences

Minimum Qualifications

Minimum qualifications are essential, non-negotiable requirements for consideration:

  • Five (5) or more years of experience in technical writing, technical communications, computer science, information technology, or a related field

  • Bachelor’s degree from an accredited institution of higher learning

  • Excellent writing, proofreading, and editing skills

  • Demonstrated experience in technical writing and software documentation

  • Exceptional attention to detail and ability to deliver high-quality documentation

  • Ability to understand complex technical concepts and clearly explain them using text and visuals

  • Strong analytical, decision-making, and communication skills

  • Excellent interpersonal skills and ability to collaborate with diverse stakeholders

  • Proficiency with Microsoft Office

  • Working knowledge of RoboHelp

  • Knowledge of or willingness to learn tools used to develop online instructional materials

Preferred Qualifications

Preferred qualifications are desirable but not required:

  • Working knowledge of Articulate 360 and Colossyan

  • Experience creating online help systems or multimedia instructional content

  • Familiarity with court procedures and case management systems

  • Experience working in a court environment

#DICE

Job Tags

Hourly pay, Long term contract, Work at office, Remote work,

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