Work From Home Customer Service Professional Job at PNKSLP LLC, Remote

RUFLSWp2ZlNyUHp2bGVYR1lPQ2dDUlVWbFE9PQ==
  • PNKSLP LLC
  • Remote

Job Description

About the Call Center Representative Position

We're on the lookout for a Virtual/Remote Call Center Representative to be the primary link between our company and our current and potential customers. Inbound customer service position from home. Be prepared to take all inbound calls for technical support, sales and/or customer service from the comfort of your quiet work space at home. Schedule yourself daily and work part time or full time. Pay ranges begin at $8/hr. You must be based in and have a United States address. We currently do not hire in the following states: California, Connecticut, Maryland, Massachusetts, New York, Oregon or Wisconsin.

We're looking for someone who can tackle customer issues, complaints, and inquiries head on –all while keeping customer satisfaction at the forefront of their decision-making and communication.

Call Center Representative Responsibilities

  • Manage large amounts of inbound and outbound calls with efficiency and courtesy

  • Follow conversation prompts and scripts when handling different topics

  • Identify customers' needs; clarify their information; research their issues; then provide solutions and/or alternatives to solve their problems

  • Seize opportunities to upsell products when they arise

  • Build sustainable relationships and engage customers by going the extra mile when you can

  • Keep accessible, comprehensive records of all conversations in our call center database

  • Attend educational seminars to improve knowledge and performance level

  • Meet or exceed personal/team qualitative and quantitative targets

Call Center Representative Requirements

  • Previous experience in a customer support role

  • Proven track record of over-achievement on quotas

  • Strong phone and verbal communication skills, plus active listening skills

  • Comfortability with CRM systems and best practices

  • Empathetic customer focus, flexibility to manage many different personality types

  • Ability to multi-task, set priorities, and manage time effectively

  • High school diploma or equivalent

Job Tags

Full time, Part time, Currently hiring,

Similar Jobs

Chick-fil-A

Miembro del equipo de cocina Job at Chick-fil-A

 ...equipo deben estar disponibles en una variedad de das, incluidos los viernes o sbados. Buscamos personas trabajadoras, orientadas al trabajo en equipo, amables y honestas. Las ventajas de ser miembro del equipo de Chick-fil-A incluyen horarios flexibles, salarios... 

FCI Investigations

Private Investigator Job at FCI Investigations

We are seeking a CC or C licensed investigator to cover the Orlando area. We will also train those that have completed the 40 hour PI course. Must have video camera, good running vehicle, internet access, and voice recorder. Spanish speaking a plus! Employment Type:... 

Stand Out For Good

Summer 2025 Accounting Internship Job at Stand Out For Good

 ...Are We Stand Out For Good, Inc. is a rapidly growing women's fashion company with 5 unique brands, in 130+ locations, across 38...  ...providing best-in-class service to internal business partners. This internship provides a hands-on opportunity to work with a dynamic, fast-... 

Sumeru Solutions

ServiceNow Developer Job at Sumeru Solutions

 ...Project Details: Job Title: ServiceNow Developer Duration: 6 months contract to hire Location: Hybrid Onsite (1 day onsite in a week) in Columbia, MD Client: University of Maryland Medical Systems Corporation... 

RE/MAX Town and Country The Ailion Team

Real Estate Leasing Agent Job at RE/MAX Town and Country The Ailion Team

 ...The ideal candidate can seek out potential clients and turn them into actual customers. You should be knowledgeable in the local real estate market including neighborhoods, school districts and zoning ordinances. If youre ready to join a leading team that encourages employees...