Customer Service Representative - Food & Nutrition Call Center, Part-time, Rotating Job at Northwestern Memorial Healthcare, Woodstock, IL

RlFlRWlmcmZxUDNsbE9mSGErQ2tCQnNRa1E9PQ==
  • Northwestern Memorial Healthcare
  • Woodstock, IL

Job Description



At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?

Job Description



The Customer Service Representative reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

The Customer Service Representative provides scheduling, registration, and customer service functions at Northwestern Medicine. This position ensures that the highest level of customer service is provided to the NM workforce and any external clients.

Responsibilities:

  • Department Operations:
    • Answers the telephone in a courteous, professional manner, consistently demonstrating excellent customer service.
    • Screens and directs calls that come into the department
    • Takes messages and relays information accurately.
    • Shows familiarity with customer base and key customer needs.
    • Interacts with customers, clients and clinical staff members to resolve problems/questions about services to be delivered.
    • Shows familiarity with customer needs in order to schedule correct services for each service request.
  • Communication and Teamwork
    • Provides courteous and prompt customer service.
    • Answers the telephone in a courteous professional manner, directs calls and takes messages as appropriate.
    • Checks for messages and returns calls.
    • Demonstrates teamwork by helping co-workers within and across departments.
    • Communicates effectively with others, respects diverse opinions and styles, and acknowledges the assistance and contributions of others.
    • Communicates appropriately and clearly to physicians, manager, nursing staff, front office staff, and employees.
    • Maintains a good working relationship within the department.
    • Organizes time and department schedule well.
    • Demonstrates a positive attitude.
  • Service Excellence
    • Displays a friendly, approachable, professional demeanor and appearance.
    • Partners collaboratively with the functional areas across Northwestern Medicine in support of organizational and team objectives.
    • Fosters the development and maintenance of a cohesive, high-energy, collaborative, and quality-focused team.
    • Supports a Safety Always culture.
    • Maintaining confidentiality of employee and/or patient information.
    • Sensitive to time and budget constraints.
  • Performs other duties, as assigned.

Qualifications



Required:

  • High school graduate or equivalent.
  • Strong computer knowledge, data entry skills in Microsoft Excel and Word.
  • 1 year of customer service, preferably in a medical office setting.
  • Ability to communicate clearly and effectively, both orally and in writing, at all levels within and outside the organization.
  • Ability to work independently .

Additional Information



Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Job Tags

Part time,

Similar Jobs

AO Globe Life

Work From Home Spanish Speaker Sales Job at AO Globe Life

 ...AOs bilingual market is growing like never before and were looking for talented, ambitious bilingual (Spanish and English) leaders to join our team! Here at AO, the growth opportunities...  ...communicator We offer: Work from Home Flexible Schedule Weekly pay... 

LaSalle Network

HR Coordinator Job at LaSalle Network

Are you looking for flexible, part-time work that fits into your life? Whether you're a parentbalancing family or a retiree wanting to stay active and earn extra income, we have the perfect opportunity for you! LaSalle Network is partnering with a fantastic organization...

Abbott Electric Inc.

Truck Driver/Delivery Driver Job at Abbott Electric Inc.

 ...Job Tile: Truck Driver/Delivery Driver Company: Abbott Electric Location: Canton, OH About the Company: Abbott Electric is...  ...proper handling and securing loads. Maintain accurate delivery logs and paperwork Adhere to all traffic laws, safety protocols... 

U.S. Army

Licensed Practical and Licensed Vocational Nurses (68C) Job at U.S. Army

 ...commissioned Officer. This is not a civilian contractor position. No experience necessary. Position is entry level. REQUIREMENTS: ~ A...  ...services for families, including counseling and childcare. Relocation Assistance: Help with moving costs and finding housing.... 

Estes Park Health

Phlebotomist Job at Estes Park Health

ESTES PARK HEALTH COMPANY DESCRIPTION:Estes Park Health exists to make a positive difference to the health and well-being of all we serve. Located about 90 miles northwest of Denver, at 7,522 feet above sea level, Estes Park Health sits in the heart of the Rocky Mountains...