Sales BDC Representatives Job at Caldwell Toyota, Conway, AR

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  • Caldwell Toyota
  • Conway, AR

Job Description

Responsibilities:

  • The Sales BDC Representative is responsible for receiving, processing, verifying, and distributing information from both inbound and outbound calls, to include but not limited to inquiries on new and pre-owned vehicles, internet leads, and providing general information. Essential Duties as following;
  • Handle all guest inquiries with a focus on 100% guest satisfaction.
  • Receive inbound calls on new and pre-owned vehicles with a goal to establish a firm appointment date and time from the prospect guest to visit Caldwell Toyota.
  • Project a friendly and helpful demeanor while answering questions and inquiries from guests, and providing general or related vehicle sales information.
  • Maintain and communicate exceptional product and inventory knowledge to our guests.
  • Gather and track all guest data as directed; accurately enter into BDC database.
  • Utilize detailed scripts provided by the dealership in addressing guest inquiries and concerns to meet the dealerships and manufactures objectives.
  • Work in close proximity with other Sales BDC Representatives in a team based environment.
  • Facilitate timely follow up on all internet leads as directed by management and/or procedures.
  • Strictly adhere to all company direction related to the National Do Not Call List and Privacy Acts.
  • Partner with BDC leadership on activities in the dealership / outside the call center. Communicate with the dealership management or front-line employees on behalf of our guests.
  • Participate in departmental and dealership meetings; other duties as assigned by management.

Qualifications:

  • Exceptional Oral and Written Communication Skills via phone, one-on-one and online are a must.
  • Proficient in basic math and writing skills.
  • Proven customer service track record or obvious desire to provide next level customer service.
  • Comfortable in a high paced, competitive environment (all while actually ENJOYING your job!!!).
  • Pass drug testing, background investigation/interview and pre-employment assessment.

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