Job Description

Sospes is a dynamic and growing SaaS company specializing in EHS (Environment, Health, and Safety) management software. Our platform helps organizations streamline safety processes, improve compliance, and foster a culture of safety. We're looking for a passionate and customer-focused individual to join our team as a Customer Success Specialist.

About The Opportunity:

As a Customer Success Specialist at Sospes, you'll play a key role in ensuring our customers achieve their goals using our platform. You will build strong relationships, provide ongoing support, and act as a trusted advisor, helping customers maximize the value of our software.

This role is ideal for someone eager to grow with a dynamic company and make a meaningful impact on the lives of others through improved safety. As well as someone comfortable using and teaching technology to others; will have great communication skills; will be able to create training and user-oriented marketing materials, and be excited to be part of a team of like-minded professionals. If this opportunity excites you, we’d love to discuss how you can join our team and grow with us!

Responsibilities and Expectations (including but not limited to):

• Customer Retention: Proactively monitor customer health metrics, identify potential challenges, and take steps to ensure customer satisfaction.

• Onboarding & Implementation: Guide new customers through the onboarding process, in cooperation with the implementation team, ensuring a smooth transition and setup.

• Customer Support: Address customer inquiries, resolve issues, and provide guidance on best practices.

• Training & Education: Conduct training sessions (virtual and in-person) to help customers and their teams fully utilize Sospes.

• Feedback Loop: Act as the voice of the customer by collecting feedback and sharing insights with the product and development teams.

• Expand Usage & Renewals: You will also be the primary account manager when it comes to renewing contracts, recommending expansion and negotiating terms.

• Product Demos: You also may be asked to perform demonstrations of the Sospes software for existing and potential clients.

Required and Desirable Skills and Qualifications(including but not limited to):

• 2+ years of experience in a customer success, account management, or similar role (preferably in SaaS).

• Excel proficiency is a requirement.

• Familiarity with EHS processes or industries is highly desirable but not required.

• Excellent communication skills with a customer-first mindset.

• Ability to manage multiple accounts and prioritize tasks effectively.

• Self-starter with strong problem-solving skills and attention to detail.

• Bilingual Spanish/English is a plus.

• Experience using CRM tools (e.g., HubSpot) is a plus.

• Tableau experience is a plus.

• Canva or Adobe Suite experience is a plus.

Pay and Benefits:

• Competitive annual salary: $60,000–$70,000, based on experience

• Full-time role with standard business hours: 8:00 AM – 5:00 PM

• Comprehensive health insurance provided by the employer

• Equity participation opportunities

• Unlimited Paid Time Off (PTO)

• Hybrid work schedule

This position is a direct-hire opportunity with Sospes, a leading safety software company. The hiring process is being facilitated by Hire With Ease. We appreciate your enthusiasm; however, we kindly request no phone calls. Only applications submitted through this portal will be considered.

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